Raman Jain
Summary
Operations & City Management leader with 7 years of experience driving multi-city business operations, supply strategy, and operational excellence across high-growth organizations. Proven track record of scaling operations, launching new business verticals, optimizing pricing strategies, and leading cross-functional teams to deliver sustainable business growth and superior customer experience.
Overview
9
9
years of professional experience
Work History
City Manager
Porter Logistics
10.2023 - Current
- City Operations: Lead end-to-end operations across Hyderabad for the Two-Wheeler and Four-Wheeler businesses, owning operational performance, customer experience, and partner success.
- Business Ownership: Previously led LoadAssist operations across Delhi, Kolkata, Mumbai, Pune, and Ahmedabad, driving operational excellence across multiple markets.
- Cross-functional Leadership: Partnered with Product, Finance, Sales, and Customer Support teams to execute strategic initiatives, improving operational performance and fostering collaboration across functions.
- Process Excellence: Standardized operational processes by developing SOPs, partner engagement initiatives, and scalable execution frameworks across cities.
- Supply & Vendor Management: Drove demand forecasting, supply planning, partner acquisition, capacity planning, and end-to-end vendor lifecycle management, ensuring service readiness and alignment with operational goals.
- SLA Management: Oversee office support operations, including partner walk-ins, support tickets, customer escalations, and SLA-driven issue resolution.
- Pricing & Competitor Analysis: Monitor competitor pricing, analyze micro-market trends, and configure city pricing to maintain price parity and business competitiveness.
Assistant Manager
Porter Logistics
03.2021 - 10.2023
- Managed end-to-end operations for Porter's House Shifting business, enhancing operational efficiency and service quality.
- Built and scaled vendor ecosystem through strategic onboarding, capability assessment, and engaging long-term partners.
- Market Expansion: Successfully launched the House Shifting business in Lucknow and Jaipur, and expanded Intercity services from Delhi NCR to multiple metro cities through market research, pricing optimization, and supply planning.
- Improved fulfillment, managed partner training, resolved supply challenges, and ensured SLA adherence to enhance customer and partner experience.
Operations Executive
Uber Eats
07.2018 - 01.2020
- Business Launch: Facilitated launch and scale-up of food delivery operations across Delhi NCR, focusing on partner onboarding and efficient operational execution.
- Partner Operations: Oversaw courier partner onboarding, settlements, and account support, leading to promotion to Central Operations team due to performance.
- Operational Excellence: Led fraud prevention initiatives, monitored delivery performance, and implemented process improvements to enhance service reliability.
Operations Representative
Concentrix
10.2017 - 07.2018
- Inventory Operations: Managed pan-India inventory operations, vendor coordination, and order reconciliation.
- Customer Experience: Resolved operational and customer issues while ensuring process compliance and service quality.
Education
Post Graduate Diploma in Business Administration -
Symbiosis Centre for Distance Learning
01-2020
Bachelor of Commerce - Honours
University of Delhi
01-2017
Skills
- City Operations
- Operations Management
- Operational Excellence
- Process Improvement
- Cross-functional Leadership
- Supply chain planning
- Vendor relations
- Pricing analysis
- Market Research
- Stakeholder relations
Accomplishments
- Built and scaled Porter's House Shifting business in Delhi from the ground up by onboarding the first vendor and expanding the network to 200+ active vendors, supporting a ₹3 Cr business.
- Improved House Shifting fulfillment from 50-60% to 85% in Delhi through supply expansion, partner training, and operational process improvements.
- Launched and scaled the LoadAssist category by building the vendor ecosystem from scratch and achieving 75%+ fulfillment through supply planning and operational excellence.
- Led a 20-member Operations team, driving partner onboarding, office support, SLA management, and operational performance.
- Managed operations across Delhi, Kolkata, Mumbai, Pune, Ahmedabad, and currently own end-to-end operations for Hyderabad across the Two-Wheeler and Four-Wheeler categories.
Timeline
City Manager
Porter Logistics
10.2023 - Current
Assistant Manager
Porter Logistics
03.2021 - 10.2023
Operations Executive
Uber Eats
07.2018 - 01.2020
Operations Representative
Concentrix
10.2017 - 07.2018
Post Graduate Diploma in Business Administration -
Symbiosis Centre for Distance Learning
Bachelor of Commerce - Honours
University of Delhi