RAMAN KAPOOR
Summary
Accomplished Business Operations & Relations Manager with over 20+ years of career progression in Operations , CRM Development , Global Program Management , International Relations , Capacity Development & Budget Control Proficiency includes Key Account Management & In-Country Representation to develop products & services Strong intercultural & communication skills with ability to establish creditable & functional relations with diplomats , governments & business partners Tech-competent to systemize & automate incoherent structure to knowledgeable process
Overview
31
31
years of professional experience
Work History
Head - Business Development & Business Services
BIRD GROUP
12.2016 - Current
- Responsible for representing the group, evaluate international JV's/Business Opportunities and working closely with various PSU's and Government Agencies, for supporting group/industry
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Vice President - Strategic Initiatives
RELIGARE VOYAGES
03.2012 - 10.2016
- Responsible for expanding business of all verticals including Aviation, Travel, Engineering (MRO), Simulators and Training (FTO), by evaluating and developing strategies for local and international market(s)
- Implemented process improvement procedures that resulted in cost savings across the board.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Designed incentive programs that motivated staff members while ensuring profitability targets were met.
- Negotiated contracts with suppliers to reduce costs while maintaining quality standards.
- Directed business development initiatives, including acquisitions and joint venture agreements.
General Manager - Business Development
BIRD GROUP
02.2007 - 04.2015
- Facilitates in Group's Expansion Vision by generating new business avenues both at an Individual Company and Group Level
- Key Focus Areas- Marketing & Sales, Airlines PSS, Airport IT projects and bidding/RFP
- Account Manager for ARINC - RGS/Common Use/EFP Initiatives (Rockwell Collins)
Manager - Projects Implementation
KINGFISHER AIRLINES
03.2005 - 02.2007
- Responsible for setup and policy implementation of Kingfisher Airlines Limited across its network in India
- Key team member in evaluation and selection of vendors for PSS and Operations solutions
- Areas of focus included Airport Operations Management, IT, Quality & MIS and Coordination
Portfolio Control Manager
GENPACT
10.2001 - 11.2004
- Responsible for Client and Team Management
- SLA driven processes and process migration from client location
- Trained and implemented 6 Sigma results at process and business levels
- Recognized for leadership and initiatives that resulted in exceeding targets month-on-month
Service Director
UNITED AIRLINES
01.2001 - 10.2001
- Responsible for setup of DEL station and implementing company policies and procedures
- Spearheaded overall Airport/Flight Operations and in coordination with Airlines Head Quarters (Chicago)
Senior Customer Services Agent
AUSTRIAN AIRLINES
01.2000 - 10.2000
Supervisor
CAMBATA AVIATION LIMITED
04.1996 - 12.1999
Travel Assistance - Temporary
WORLD BANK
01.1996 - 04.1996
Travel Supervisor
INSIGHT INDIA TOURS AND TRAVELS
01.1994 - 12.1995
Skills
- Business Intelligence
- P&L Management
- Networking and Collaboration
- Management and Leadership
- Business Development/Sales
Traininglicensescertifications
- ICTRD Digital Marketing Expert
- Google Analytics
- Economics and International Business
- Robotics & Process Automation
- Chat GPT
- IBM - Introduction to AI
- International Law
- Leadership & Management
- Harvard - WFM
- AIMA - Be a Better Leader
- AIMA - Virtual Selling Skills
- AIMA - Harnessing Emotional Volatility
Internationalexposure
- UNITED STATES
- CANADA
- EUROPE
- DUBAI
- SINGAPORE
- THAILAND
- HONGKONG
- BANGLADESH
- SRILANKA
- NEPAL
Accomplishments
- Bid and Won Airport Ground Handling Contracts - Project Value US$ 75 Million
- Bid and Won 4 Star Hotel Bidding (NIAL) - Project Value US$ 30 Million
- Bid and Won T1D Common Use Terminal RFP (ARINC/Rockwell Collins) - Project Value US$ 10 Million
- Secured key accounts, resulting in a 25% expansion of client base within one year
- Initiated, Represented and facilitated in policy amendments for the Aviation trade
- Increased Ancillary Revenue Stream in General Aviation by 45%
- ECVOC Champion - Leading team of over 260 (Managers and Associates)
- Responsible for Business Migration from US (Canton) to India Center resulting in increase of 30% revenue
Key Result Areas
- Relationship Management
- Business Development and Sales
- Stakeholder Relationship Management
- Grassroots Engagement and Public Speaking
- Opportunity Designing and Participation (Tender/RFP/RFQ/EOI)
- Ancillary Revenue
- Government Liaison
Personal Information
- Passport Number: Y7311667
- Passport Expiry Date: 03/08/2033
- Date of Birth: 09/09/1976
- Nationality: Indian
References
References available upon request.
Timeline
Head - Business Development & Business Services
BIRD GROUP
12.2016 - Current
Vice President - Strategic Initiatives
RELIGARE VOYAGES
03.2012 - 10.2016
General Manager - Business Development
BIRD GROUP
02.2007 - 04.2015
Manager - Projects Implementation
KINGFISHER AIRLINES
03.2005 - 02.2007
Portfolio Control Manager
GENPACT
10.2001 - 11.2004
Service Director
UNITED AIRLINES
01.2001 - 10.2001
Senior Customer Services Agent
AUSTRIAN AIRLINES
01.2000 - 10.2000
Supervisor
CAMBATA AVIATION LIMITED
04.1996 - 12.1999
Travel Assistance - Temporary
WORLD BANK
01.1996 - 04.1996
Travel Supervisor
INSIGHT INDIA TOURS AND TRAVELS
01.1994 - 12.1995
Similar Profiles
Rajat .Rajat .
Passenger Service Executive at Bird GroupPassenger Service Executive at Bird Group
PRADEEP SINGHPRADEEP SINGH
Sr. Executive – Accounts at Bird Travels Pvt Ltd, Bird Group, Handling, Airlines, Thai Smile Airways Co LtdSr. Executive – Accounts at Bird Travels Pvt Ltd, Bird Group, Handling, Airlines, Thai Smile Airways Co Ltd
Einjelfin PongtimbangEinjelfin Pongtimbang
OD & Learning at Blue Bird GroupOD & Learning at Blue Bird Group
Sanjeev SharmaSanjeev Sharma
Head of Business Development - Electronics Manufacturing Services at Ionotronics GroupHead of Business Development - Electronics Manufacturing Services at Ionotronics Group
Hadar MusaelHadar Musael
Head of Business Development Department; Director of Business Development at MLS AI Localization PlatformHead of Business Development Department; Director of Business Development at MLS AI Localization Platform