Raman Kumar Sharma

An accomplished hospitality professional with rich experience of 14+ years. Skilled in overseeing daily restaurant/hotel dining operations, focusing on maximizing revenue, controlling costs and ensuring high service standards. Participates in the development & implementation of business strategies for the organization which are aligned with overall mission & vision. Guest Experience: Resolving customer complaints proactively and maintaining high satisfaction levels. Held various designations: F & B Manager, Assistant F&B Manager, Restaurant Manager, Banquet Manager, F & B Supervisor. Worked for leading 5-star hotels: Radisson Blu, Holiday Inn, Aurika by Lemon Tree, Jehan Numa Retreat, The Oberoi Bengaluru, The Oberoi Motor Vessel & Trident.

• Fully updated on F&B trends, menu costing, and vendor relationships.
• Managed department budgets, analyzed Financial Data, implemented strategies to maximize revenue and control costs.
• Participated in the development of the annual marketing, sales and strategies.
• Maximized revenue by directing the hotel food and beverage operations.
• Controlled costs by forecasting, budgeting, scheduling, payroll control and other expense management systems.
• Audited and maintained food safety, responded to food safety inspections and reports.
• Developed and implemented the menu offerings and pricing based on competition, market trends, costs.
• Communicated performance expectations and provided employees with feedback/counseling.
• Promoted Food and Beverage outlets through advertising and public relation campaigns.
• Compiled food and beverage revenue report, costs, & other reports for management.
• Created 100% guest satisfaction by providing the Yes, I Can! Experience.
• Maintained guest relations for future & repeat business.
• Converted enquiries into business through skillful negotiation.
• Regulated F & B store requisitions.
• Trained team members for SOPs, Menu knowledge and F & B trends.

• Achieved highest food and beverage revenue till date through strategic menu engineering and targeted promotional events for the hotel., 01/01/25
• Achieved 100% in brand audits for 3 consecutive years., 01/01/23
• Enhanced customer satisfaction scores by implementing new service training protocols and achieved 8.90 GSS score at Reviewpro., 01/01/23

• Inventory Control
• Payment Follow-up
• Facility Maintenance
• Budgeting
• Market Trend Analysis
• Menu Engineering/Compilation
• Staff Training/Orientation
• Staff Scheduling
• Event Management
• Team Performance Evaluation
• Employee Engagement
• Stakeholder Management
• MIS Reporting
• Compliance: Deep knowledge of Food safety, Health regulations, Sanitation standards.
• Adaptability
• Continuous Learning
• Kaizen
• Time Management
• Meticulous
• Leadership
• Critical Thinking
• Emotional Intelligence
• Cross-Functional Collaboration
• Communication: Persuasion, Negotiation, Interpersonal, Counseling
• Team Building: Recruit, Train, Mentor and Lead the team members.

• Managed a team, ensuring smooth operations across restaurant, bar, and in-room dining.
• Supervised daily F & B shift operations, ensuring adherence to quality, service and safety standards.
• Collaborated with culinary teams to design menus, managed inventory levels and negotiated with vendors to optimize purchasing.
• Recruited, trained and mentored staff to foster a high-performance culture.
• Devised strategies for cost-control.
• Developed the annual budget in conjunction with the Executive Committee.
• Conducted financial analysis of data related to F & B operations.

• B.Sc. - Bachelor of Science (Hotel Management), HIHM, Zirakpur (Chandigarh), Sikkim Manipal University, 2013
• 10th & 12th, HP Board, 2007, 2009
• Proficient in Computer Software: Micros, Infrasys, Alif & IDS.
• Completed Executive Development Program, OCLD, 2018

• Thrice awarded 'Employee of the month'.
• Food & Beverage department was awarded as 'Department of the Year' for 2023-24 at Radisson Blu, Nagpur.
• Awarded as 'Leader of the Year' 2024-25 at Radisson Blu, Nagpur.
• Awarded as 'Moment maker of the Month' March-25 at Radisson Blu, Nagpur.

• Total Experience: An accomplished hospitality professional with rich experience of 14+ years.
• Title: Food & Beverage Manager