RAMANATHAN VAITHIANATHAN
Chennai
Summary
Operations Support Specialist recognized for exceptional productivity and efficient task execution. Proven skills in problem-solving, communication, and collaboration to drive operational improvements. Committed to enhancing processes and workflows to support team objectives. Demonstrates strong multitasking abilities in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
Citi Corp Services India Pvt Ltd
09.2024 - Current
- Quality Checked Aging, Written and Non-written Queue in Credit Balance Refunds.
- Quality Checked Prohibited action reviews to ensure that there is no Collection's contact after Customer Contact date.
- Additional Responsibilities - Track RTS daily and monthly to ensure that the team meets the monthly RTS target, Action Required Queue in Aspen, Credit Balance Refunds Volume update on daily basis.
Operations Support Specialist
Citi Corp Services India Pvt Ltd
07.2023 - 09.2024
- Worked with RSM, CSM, Eclipse and Aspen to Perform Quality Checks.
- Quality Checks have been done with utmost efficiency and accuracy for a wide variety of flow types.
- Additional Responsibilities - Letter Failure Report Allocation and Consolidation, Internal QC Allocation and Consolidation.
Internship
State Bank of India
Madurai
06.2022 - 07.2022
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of all activities performed throughout internship period.
Education
M.B.A -
Pondicherry University
Pondicherry06-2026
M.com -
D G Vaishnav College
Chennai04-2023
B.Com -
The Madura College
Madurai04-2021
Skills
- Quality assurance
- Problem-solving aptitude
- Interpersonal communication
- Teamwork
- Adaptability and flexibility
- Cost reduction strategies
Certification
- Anti-money laundering concepts - AML, KYC, and compliance
Affiliations
- Participated in the USPB Hackathon 2024, reached the final level, and the presentation was done to the director
- Has joined the site-level employee engagement workgroup and risk and control workgroup in core operations
- Participated in the CCM Carnival 2024 and secured prizes
Internship
State Bank of India
June – July 2022
Project
- A study on the effectiveness of online recruitment in the IT sector, with reference to Chennai city
Accomplishments
- Process update - elimination of abandoned dispute cases (1 FTE save)
- Process update: elimination of duplicate reviews in AQ (2 FTE savings)
- Bronze Award for being consistent and clearing huge volumes in January 2025
Timeline
Operations Support Specialist
Citi Corp Services India Pvt Ltd
09.2024 - Current
Operations Support Specialist
Citi Corp Services India Pvt Ltd
07.2023 - 09.2024
Internship
State Bank of India
06.2022 - 07.2022
M.B.A -
Pondicherry University
M.com -
D G Vaishnav College
B.Com -
The Madura College
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