Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Ramandeep Kour

Jammu

Summary

Personable and dedicated Service Desk Engineer with extensive experience IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

2
2
years of professional experience

Work History

Service Desk Engineer

INERT IT
Jammu
03.2022 - 04.2024
  • Provided technical support to customers via telephone and email.
  • Monitored the Service Desk queue for incoming requests.
  • Resolved user account problems in Active Directory.
  • Analyzed system logs to identify potential issues.
  • Created new user accounts in Active Directory with appropriate access rights.
  • Conducted regular maintenance activities on servers such as regularly patching and updating servers with latest security patches.
  • Assisted users with login credentials resetting or password resets.
  • Provided remote support for offsite locations using remote control tools.
  • Documented troubleshooting steps taken during incident resolution process.

Education

Bachelor of Engineering - Electronics And Communications Engineering

Mahant Bachittar Singh College of Engg. And Tech.
Jammu
01-2021

High School Diploma -

Litlle Flower Senior Secondary School
Jammu
01-2016

Skills

  • Incident Management
  • Patch Installation
  • System Administration
  • Remote Support
  • Patch management
  • Active Directory
  • Root Cause Analysis
  • Technical Troubleshooting

Languages

English
Professional
Hindi
Full Professional
Punjabi
Full Professional

Accomplishments

  • Awarded for managing the concert Aarohan 2019 successfully.

Timeline

Service Desk Engineer

INERT IT
03.2022 - 04.2024

Bachelor of Engineering - Electronics And Communications Engineering

Mahant Bachittar Singh College of Engg. And Tech.

High School Diploma -

Litlle Flower Senior Secondary School

Similar Profiles

CREATE PROFILE
Ramandeep Kour