Ramanjineyulu Tumpera
Bangalore
Summary
Skilled Application & Production Support Engineer with a strong background in core and digital banking systems. Known for effective problem-solving and collaboration, dedicated to maintaining application health and supporting business continuity.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Application & Production Support Engineer
Clover Infotech Pvt. Ltd., Bangalore
Bangalore
02.2023 - Current
- Provided L1 and L2 production support for mission-critical banking applications across Windows and Unix/Linux environments.
- Deployed, configured, and troubleshot Apache Tomcat applications and WAR files in Production and UAT environments.
- Monitored application health, batch jobs, and system performance to maintain high availability.
- Conducted log analysis and Root Cause Analysis (RCA) for application, database, and server issues.
- Managed incidents, service requests, and changes via JIRA in compliance with ITIL processes within SLA.
- Supported Oracle 19C, MySQL, and SQL Server databases for application validation and issue resolution.
- Participated in Disaster Recovery (DR) drills and production failover activities to ensure continuity.
- Generated daily, weekly, and monthly operational reports for clients and management.
Education
Bachelor of Arts - Bachelor of Commerce (B.Com)
SSBN Degree College
Anantapur08-2020
Skills
- Banking domain expertise
- Core banking and digital banking
- Reconciliation systems
- Lending and onboarding applications
- Database management: Oracle 19c, MySQL, SQL Server
- Web and app servers: Apache Tomcat, WebLogic
- Tools: Postman, WinSCP, HelpDesk, JIRA, PuTTY, FileZilla, OpManager, Arcon
- Operating systems: Unix/Linux, Windows
- Integration and APIs: REST/SOAP APIs, IBM Integration Bus (IIB)
- ITIL practices: Incident, problem, change, release management
KEY PROJECTS
Onboarding Application Support – Jana SFB & Ujjivan SFB
- Supported customer onboarding, loan origination, and lending workflows
- Ensured smooth processing across LMS, LOS, CFOS, LendPerfect, BOLT, and PBO systems
- Monitored production issues and resolved incidents within SLA
- Coordinated with internal and bank stakeholders for issue resolution
API & IIB Data Integration
- Supported API and IBM Integration Bus (IIB) based integrations
- Ensured accurate and real-time data flow between CBS, CRM, and SFDC
- Monitored API calls and integration jobs
- Performed RCA for data mismatches and integration failures
- Helped reduce reconciliation errors through improved monitoring
Certification
• Oracle SQL
Timeline
Application & Production Support Engineer
Clover Infotech Pvt. Ltd., Bangalore
02.2023 - Current
Bachelor of Arts - Bachelor of Commerce (B.Com)
SSBN Degree College