RAMANPREET SINGH
Delhi
Summary
- Talented Accounts Receivable Specialist with 4+ years of experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
- Have a good experience count of handling customer concerns, and have an amiable personality to deal with customers and clients.
- Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
- Proficiency in using MS Office (Word, Excel, and Outlook) and the internet.
- Goal-oriented individual.
Overview
4
4
years of professional experience
Work History
Collection Specialist
Exl
Noida
04.2024 - Current
- Received payments and posted amounts to customer accounts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Located and notified customers of delinquent accounts by mail and telephone to solicit payment.
- Collaborated with team members to meet or exceed collection goals.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Collection Executive
HCL TECHNOLOGIES LTD
Noida
11.2021 - 03.2024
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Update account status records, and collection efforts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Customer Service Agent
BPO CONVERGENCE
Noida
12.2020 - 08.2021
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Channel complex customer complaints and challenges to the right quarters for effective resolution.
- Worked as a subject matter expert to resolve queries to avoid unnecessary escalation.
- Ensured customer delight and consistent service experience, including timely resolution of customer queries/issues over phone.
- Acted on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Education
B.COM -
UNIVERSITY OF DELHI
Delhi01.2022
Skills
- MS Excel
- MS Office
- PowerPoint
- Management Skill
- Customer Service
- Or
- Leadership
- Communication
- Problem Solving
- Payment processing
- Financial reporting
- Conflict resolution
- Team collaboration
- Time management
- Data analysis
- Problem-solving
Personal Information
- Date of Birth: 01/17/2002
- Nationality: INDIAN
- Marital Status: SINGLE
Languages
English
Advanced
C1
Punjabi
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Collection Specialist
Exl
04.2024 - Current
Collection Executive
HCL TECHNOLOGIES LTD
11.2021 - 03.2024
Customer Service Agent
BPO CONVERGENCE
12.2020 - 08.2021
B.COM -
UNIVERSITY OF DELHI