Open To Work
RAMANPREET SINGH
Gurugram
Work Preference
Summary
Client Relationship Management/Client Account Management professional with 7+ years of experience managing international clients, strategic accounts, stakeholder relationships, service delivery, and customer success initiatives. Proven track record of managing a $3M client portfolio, improving customer satisfaction, strengthening client retention, and driving operational excellence across global engagements. Experienced in building long-term client relationships, managing contract and billing resolutions, coordinating cross-functional teams, and ensuring seamless service delivery. Skilled in stakeholder management, account operations, customer experience enhancement, project coordination, escalation management, and process improvement. Adept at collaborating with internal and external stakeholders across multiple geographies, delivering high-quality client experiences, and supporting business objectives through effective account management and operational efficiency. Proficient in CRM tools, international client handling, strategic account planning, and customer engagement, with a strong focus on client satisfaction, retention, and service excellence.
Overview
8
8
years of professional experience
Work History
CLIENT ACCOUNT MANAGER / BUSINESS DEVELOPMENT
Virtual Employee Pvt. Ltd.
02.2022 - 05.2026
- Promoted from Senior Executive / Business Development to Client Account Manager / Business Development in March 2025, recognizing consistent high performance and excellence in client service delivery.
- Maintained and strengthened strategic relationships with international clients, resulting in higher satisfaction and retention.
- Identified growth opportunities within existing accounts and drove upsell/cross-sell initiatives.
- Managed end-to-end client lifecycle from requirement discussion to deployment.
- Led client-facing team, overseeing daily operations and ensuring timely execution of deliverables.
- Drove process improvements and identified opportunities to enhance client experience and operational efficiency.
- Handle and resolve client queries related to billing, invoicing, and contract terms, acting as the primary liaison between internal departments and external stakeholders.
- Participated in commercial discussions, pricing, and contract negotiations.
- Planned and aligned daily meetings, coordinating across departments and time zones for optimal collaboration and timely execution.
- Provide regular reports on account performance and client feedback to senior leadership, contributing to strategic decision-making.
- Maintained strong client relationships to ensure repeat business and account expansion.
- Worked closely with delivery teams to ensure timely resource onboarding.
SENIOR EXECUTIVE - CLIENT ACCOUNT MANAGEMENT
Virtual Employee Pvt. Ltd.
02.2022 - 03.2025
- Drove a 25% revenue increase through successful cross-selling and upselling. Retained 90% of at-risk clients and grew long-term contracts by 20%.
- Achieved a 40% increase in new business opportunities and a 15% rise in contract renewals.
- Managed a $3 million portfolio for the Asia-Pacific region. Increased client satisfaction scores by 15% through effective communication and support.
- Oversaw account management activities, delivering high-quality service that drove client retention and satisfaction.
- Coordinated with technical teams and conducted timely meetings, enhancing project efficiency by 30%.
MANAGER - CORPORATE COMMUNICATION
Arrucus Media Pvt. Ltd.
11.2019 - 01.2022
- Managed customer-centric operations, driving satisfaction through analysis and service quality improvements.
- Coordinated prestigious events such as PMAY, SME, and LEAP TAKERS, overseeing venue booking, stage setup, and collaboration with state ministers.
- Built strong client relationships and ensured high delivery standards in marketing campaigns and media visibility.
- Led branding projects including digital campaigns for Haryana Dairy Vita and social media management for Petroleum Minister Hardeep Singh Puri.
- Developed and executed business strategies for SMEs on Times Network, increasing visibility and revenue.
- Analyzed market trends and provided strategic input for new product development and client acquisition.
- Oversaw project timelines, developed SOPs, monitored KPIs, and led cross-functional teams to successful delivery.
- Managed internal operations, inventory, risk, and SOPs while maximizing team productivity.
- Expertise in advertising, branding, public and media relations, market research, and internal communication.
ASSISTANT MANAGER - CORPORATE COMMUNICATION
Arrucus Media Pvt. Ltd.
08.2018 - 11.2019
Education
MJMC - Masters in Journalism and Mass communications
Asian School of Media Studies (Marwah Studios)
01-2018
BJMC - Bachleours in Journlism and Mass Communication
Jagannath International Management School
01-2016
12th - Mohali Board
Mohali International School
01-2013
10th - CBSE Board
Vivekananda International School
01-2011
Skills
- Client Relationship Management
- Client Acquisition
- Account Growth
- Strategic Account Planning
- Contract Negotiation
- Service delivery Management
- Billing & Contract Resolution
- Project Coordination
- Performance Reporting
- Cross-functional Collaboration
- Cross-functional coordination
- Vendor Coordination
- Process Improvement
- Client escalation
- Stakeholder Management
- Team Leadership
- Talent Acquisition
- International Client Handling
Languages
- English, Advanced
- Punjabi, Upper Intermediate
- Hindi, Proficient
Projects
- Ministry of Housing & Urban Development - Social Media Campaign, Increased engagement on Shri Hardeep Singh Puri's social platforms through targeted planning, research, and strategic content deployment.
- Haryana Dairy Development Federation (Vita) - Brand Growth, Managed social media presence and collaborated with stakeholders including Indian Oil, Maruti Suzuki, and religious institutions to drive brand reach.
- PMAY Empowering India Awards 2019, Organized with CSIR-CBRI & Builders Association of India. Handled logistics, stakeholder management, and event execution.
- SME Empowering India Awards 2018, Organized with Ministry of Commerce & Industry & ET NOW. Managed public relations, jury coordination, and program delivery.
- Emerging SME TV Program on ET Now, Highlighted high-performing SMEs through televised features. Led client coordination, content planning, and channel broadcast logistics.
Timeline
CLIENT ACCOUNT MANAGER / BUSINESS DEVELOPMENT
Virtual Employee Pvt. Ltd.
02.2022 - 05.2026
SENIOR EXECUTIVE - CLIENT ACCOUNT MANAGEMENT
Virtual Employee Pvt. Ltd.
02.2022 - 03.2025
MANAGER - CORPORATE COMMUNICATION
Arrucus Media Pvt. Ltd.
11.2019 - 01.2022
ASSISTANT MANAGER - CORPORATE COMMUNICATION
Arrucus Media Pvt. Ltd.
08.2018 - 11.2019
MJMC - Masters in Journalism and Mass communications
Asian School of Media Studies (Marwah Studios)
BJMC - Bachleours in Journlism and Mass Communication
Jagannath International Management School
12th - Mohali Board
Mohali International School
10th - CBSE Board
Vivekananda International School