Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Interests
Timeline
Generic

RAMESH CHANDRA

Sr.Manager - Ocean Import( North ) -Procurement / Operation & Customer Service
A-32, SF, Flat No.3, Durga Vihar, New Delhi,DL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team leader, team player, upgraded with the market information & intelligence.

Overview

29
29
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Sr.Manager

M/s Hellmann Worldwide Logistics Pvt Ltd
02.2011 - Current
  • Overall response for the performance of the Ocean Imports business.
  • To Work with Sales team in order to meet the target as fixed by the management.
  • Have Ocean Imports Qualified Target Pipeline.
  • Budget Planning Have Job role & KRA for all staff and Conduct appraisal on time.
  • To increase Hellmann Creditability.
  • Staff training and development.
  • Quality Compliance & SOPs to be in place.
  • Meet prescribed Global KPI's.
  • Operation Cost under control & Yield Management.
  • Build Carrier relationship for space & rate.
  • Have quality manpower & have manpower in line with business.
  • Additional Duties/Responsibility:.
  • Focus on Key Accounts & Major Routes of Hellmann.
  • Customer Service & Complaint Management.
  • Client transition within the specific agreed SOP.
  • Relationship with shipping lines/Co loaders.
  • Development of new area of business for Ocean Imports to increase the Gross Margin.
  • Regular Client visit and meet planed call average.
  • Maintain MIS and reports to be sent on time.

Asst.Manager

M/s Gati International, Ocean
01.2010 - 01.2011
  • Supervision of all Business activities & Operational activities.

Asst.Manager

M/s Agility Logistics Pvt Ltd
10.2003 - 12.2009

IMPORT
01.2006 - 01.2009
  • Price negotiation with carrier, with overseas.
  • Supervision of all Business activities & Operational activities.
  • Monitoring of Key operational KPI.
  • Regular interaction & feedback with customers.
  • Clarity in the scope of work for Key customers.
  • Monthly review of Product P&L.
  • Managing Cost.
  • Relationship building,.
  • Ensuring speedy resolution of queries & grievances pertaining to Shipments with focus on maximizing client satisfaction levels.

EXPORT

M/s Agility Logistics Pvt Ltd
01.2003 - 01.2006
  • To retain and maximize the profit (better rates from shipping line/co-loader / overseas and reducing the operational cost ) for the customer assign to me for handling.
  • Assisting HOD to increase the customer base in turn increase the profit of department.
  • Negotiation and coordination with s/line & co-loader's for securing best ocean freight.
  • To Work with Sales team and support sales force in day to day actitivity.
  • Development of new area of business from assigned customers to increase the Gross Margin.
  • Maintain the TAT and Operational service levels.
  • Assist Department Head to increase Agility's Creditability.
  • Following Yield management strategy/process set by HOD.
  • Focus on Key Accounts.

Customer Service Executive

Freight Systems India Pvt Ltd
02.2000 - 10.2003
  • Export Customer service.
  • Support to customer service/Accounts department,.
  • Communication with local and overseas agent.
  • Issuing credit/debit note to overseas agent.
  • Contd…3.
  • Basic knowledge of Import.
  • Co-ordination with clearing staff at CFS Patparganj & ICD Tughlakabad Worked with Dubai based NVOCC M/s Swift Freight (I.

Executive

M/s Swift Freight (I) Pvt Ltd
New Delhi, Delhi
05.1998 - 01.2000
  • Handling Export documentation.
  • Communication with local and overseas agent,.
  • Co-ordination with Account / Sea-Air / Import Department.

Education

Bachelor of Science - Chemistry And Zoology

D.B.S. College,
Dehradun
04.1992 - 05.1995

Skills

Decision Making

Teamwork and Collaboration

Dependable and Responsible

Planning and Coordination

Affiliations

Course : Certificate course in Computer Application Year : 1995 Duration : One Year Institute : M/s Lal Bhadhur Shastri Training Institute (B) Course : Diploma in Multimodal Transport (Containerization)& Logistics Management Year : 1999-2000 Duration : One Year Institute : M/s Institute of Rail Transport, New Delhi

Accomplishments

Successfully handled movement of 1000 FEU for M/s Thyssen Krupp meant for Dial project in New Delhi.

Successfully handled project cargo of 1200 TEU for M/s Reckitt Benckiser Pvt Ltd which included clearance and Transportation.

Successfully handled project cargo of 600 FEU for M/s Comba Telecom Pvt Ltd.

Certification

Diploma in Multimodel Transport & Logistics Management

Interests

Playing Cricket, Listening Music and Reading Newspaper

Timeline

Sr.Manager

M/s Hellmann Worldwide Logistics Pvt Ltd
02.2011 - Current

Asst.Manager

M/s Gati International, Ocean
01.2010 - 01.2011

IMPORT
01.2006 - 01.2009

Asst.Manager

M/s Agility Logistics Pvt Ltd
10.2003 - 12.2009

EXPORT

M/s Agility Logistics Pvt Ltd
01.2003 - 01.2006

Diploma in Multimodel Transport & Logistics Management

03-2000

Customer Service Executive

Freight Systems India Pvt Ltd
02.2000 - 10.2003

Executive

M/s Swift Freight (I) Pvt Ltd
05.1998 - 01.2000

Bachelor of Science - Chemistry And Zoology

D.B.S. College,
04.1992 - 05.1995
RAMESH CHANDRASr.Manager - Ocean Import( North ) -Procurement / Operation & Customer Service