Playing Cricket, Listening Music and Reading Newspaper
RAMESH CHANDRA
Sr.Manager - Ocean Import( North ) -Procurement / Operation & Customer Service
A-32, SF, Flat No.3, Durga Vihar, New Delhi,DL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team leader, team player, upgraded with the market information & intelligence.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Sr.Manager
M/s Hellmann Worldwide Logistics Pvt Ltd
02.2011 - Current
- Overall response for the performance of the Ocean Imports business.
- To Work with Sales team in order to meet the target as fixed by the management.
- Have Ocean Imports Qualified Target Pipeline.
- Budget Planning Have Job role & KRA for all staff and Conduct appraisal on time.
- To increase Hellmann Creditability.
- Staff training and development.
- Quality Compliance & SOPs to be in place.
- Meet prescribed Global KPI's.
- Operation Cost under control & Yield Management.
- Build Carrier relationship for space & rate.
- Have quality manpower & have manpower in line with business.
- Additional Duties/Responsibility:.
- Focus on Key Accounts & Major Routes of Hellmann.
- Customer Service & Complaint Management.
- Client transition within the specific agreed SOP.
- Relationship with shipping lines/Co loaders.
- Development of new area of business for Ocean Imports to increase the Gross Margin.
- Regular Client visit and meet planed call average.
- Maintain MIS and reports to be sent on time.
Asst.Manager
M/s Gati International, Ocean
01.2010 - 01.2011
- Supervision of all Business activities & Operational activities.
Asst.Manager
M/s Agility Logistics Pvt Ltd
10.2003 - 12.2009
IMPORT
01.2006 - 01.2009
- Price negotiation with carrier, with overseas.
- Supervision of all Business activities & Operational activities.
- Monitoring of Key operational KPI.
- Regular interaction & feedback with customers.
- Clarity in the scope of work for Key customers.
- Monthly review of Product P&L.
- Managing Cost.
- Relationship building,.
- Ensuring speedy resolution of queries & grievances pertaining to Shipments with focus on maximizing client satisfaction levels.
EXPORT
M/s Agility Logistics Pvt Ltd
01.2003 - 01.2006
- To retain and maximize the profit (better rates from shipping line/co-loader / overseas and reducing the operational cost ) for the customer assign to me for handling.
- Assisting HOD to increase the customer base in turn increase the profit of department.
- Negotiation and coordination with s/line & co-loader's for securing best ocean freight.
- To Work with Sales team and support sales force in day to day actitivity.
- Development of new area of business from assigned customers to increase the Gross Margin.
- Maintain the TAT and Operational service levels.
- Assist Department Head to increase Agility's Creditability.
- Following Yield management strategy/process set by HOD.
- Focus on Key Accounts.
Customer Service Executive
Freight Systems India Pvt Ltd
02.2000 - 10.2003
- Export Customer service.
- Support to customer service/Accounts department,.
- Communication with local and overseas agent.
- Issuing credit/debit note to overseas agent.
- Contd…3.
- Basic knowledge of Import.
- Co-ordination with clearing staff at CFS Patparganj & ICD Tughlakabad Worked with Dubai based NVOCC M/s Swift Freight (I.
Executive
M/s Swift Freight (I) Pvt Ltd
New Delhi, Delhi
05.1998 - 01.2000
- Handling Export documentation.
- Communication with local and overseas agent,.
- Co-ordination with Account / Sea-Air / Import Department.
Education
Bachelor of Science - Chemistry And Zoology
D.B.S. College,
Dehradun 04.1992 - 05.1995
Skills
Decision Making
Teamwork and Collaboration
Dependable and Responsible
Planning and Coordination
Affiliations
Course : Certificate course in Computer Application
Year : 1995
Duration : One Year
Institute : M/s Lal Bhadhur Shastri Training Institute
(B)
Course : Diploma in Multimodal Transport
(Containerization)& Logistics Management
Year : 1999-2000
Duration : One Year
Institute : M/s Institute of Rail Transport, New Delhi
Accomplishments
Successfully handled movement of 1000 FEU for M/s Thyssen Krupp meant for Dial project in New Delhi.
Successfully handled project cargo of 1200 TEU for M/s Reckitt Benckiser Pvt Ltd which included clearance and Transportation.
Successfully handled project cargo of 600 FEU for M/s Comba Telecom Pvt Ltd.
Certification
Diploma in Multimodel Transport & Logistics Management
Interests
Timeline
Sr.Manager
M/s Hellmann Worldwide Logistics Pvt Ltd
02.2011 - Current
Asst.Manager
M/s Gati International, Ocean
01.2010 - 01.2011
IMPORT
01.2006 - 01.2009
Asst.Manager
M/s Agility Logistics Pvt Ltd
10.2003 - 12.2009
EXPORT
M/s Agility Logistics Pvt Ltd
01.2003 - 01.2006
Diploma in Multimodel Transport & Logistics Management
03-2000
Customer Service Executive
Freight Systems India Pvt Ltd
02.2000 - 10.2003
Executive
M/s Swift Freight (I) Pvt Ltd
05.1998 - 01.2000
Bachelor of Science - Chemistry And Zoology
D.B.S. College,
04.1992 - 05.1995