Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Ramesh M

Summary

Seeking a challenging career in the world of DevOps with the most suitable, updated and best skill set in an esteemed organization

Overview

15
15
years of professional experience
1
1
Certification

Work History

System Administrator

Virtusa Consulting Services Pvt Ltd
01.2018 - Current
  • Build the Physical and Virtual Linux servers on on-premises infrastructure and cloud AWS and AZURE as per technical design workbooks after having the technical discussion with all the project teams
  • Perform the post build OS tasks (user, file systems, permission, application, kernel parameters, etc) as per the application requirement and handover
  • Handling adhoc requests like additional storage addition, volume extension and volume migration on LVM
  • Participate on incident recovery call and provide the fix for the incident with the SLA and escalate to vendor whenever needed
  • Troubleshooting the server from Console using KVM/ILO console for CISCO UCS and HP blades
  • Handle the day to day incidents and provide the resolutions, root causes for the issues
  • Installing/upgrading the security patches as environment required to avoid security issues
  • Perform different types change requests in the production environment for the project requirement and any configuration change or application requirement changes
  • Categorized the changes as per criticality and create the necessary supporting documents for the changes
  • Automate project application requirement using ansible and scripts
  • Handling all kinds of activities in VMware like VM migration, adding Lun to VM, retrieve VM from the disconnected mode, and storage migration
  • Handling VM level activities like add network, storage, HDD as per the system requirement
  • Engage the vendors for un-resolved issues such as hardware failures, OS and VMware related issue and logging ticket with the vendor to get issue resolved
  • Analyze and diagnose system failures recover and restore operating systems and file systems
  • Create the project related handbooks and document them in the confluence
  • Handling the requests via SNOW, JIRA dashboard and mails.

System Administrator

Hashmap Tech India Pvt.Ltd
01.2016 - 01.2018
  • Installation and configuration of Physical and Virtual for RHEL 5, 6 & 7, Debian 6.0.7 , CentOs
  • Troubleshooting the server from Console using KVM/ILO console for CISCO UCS and HP blades
  • Troubleshooting applications performance issue and tuning the system parameter to have better performance
  • Handling of system file systems issue, inode and nfs file system issues
  • Installing/upgrading the security patches as environment required to avoid security issues
  • Creating local user account as per request for project requirement and create password less connection if the application needs
  • Troubleshooting infra related issue on the platform monitoring tools like zabbix, Nagios,gmp,bingdom
  • Handlings mail problems and related services handling
  • Installing the package over the yum and using RPM as well
  • Handling all kind of activities in VMware like VM migration, adding Lun to VM, retrieve VM from the disconnected mode, storage migration
  • Handling VM level activities like add network, storage ,hdd as per the system requirement
  • Communicate with vendors for un-resolved issues such as hardware failures ,OS and VMware related issue ad logging ticket with the vendor to get issue resolved
  • Analyze and diagnose system failures recover and restore operating systems and file systems
  • Provide RCA for systems crash and escalated to the vendor if any assistance needed.

Support Engineer

HCL Technologies
01.2011 - 01.2016
  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls
  • Assisting customers with account setup and application installations
  • Ensuring optimal application functionality by configuring networks
  • Troubleshooting IT issues by asking customers targeted questions
  • Providing customers with step-by-step guidance to resolve technical problems
  • Following up on technical queries and providing prompt feedback
  • Prioritizing customer queries and escalating serious technical issues to IT developers
  • Documenting error reports and monitoring performance metrics
  • Relaying application functionality feedback from customers to IT developers
  • Compiling IT instruction manuals and useful IT support resources.

Education

Bachelor of Commerce (B.COM) - undefined

Kakatiya University Warangal

Skills

Administration of RHEL 50undefined

Certification

Red Hat Certified Engineer in Linux Enterprise 5.0

Personal Information

  • Age: 11/23/84
  • Gender: Male

Timeline

System Administrator

Virtusa Consulting Services Pvt Ltd
01.2018 - Current

System Administrator

Hashmap Tech India Pvt.Ltd
01.2016 - 01.2018

Support Engineer

HCL Technologies
01.2011 - 01.2016

Bachelor of Commerce (B.COM) - undefined

Kakatiya University Warangal

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Ramesh M