Ramesh M
Summary
Seeking a challenging career in the world of DevOps with the most suitable, updated and best skill set in an esteemed organization
Overview
15
15
years of professional experience
1
1
Certification
Work History
System Administrator
Virtusa Consulting Services Pvt Ltd
01.2018 - Current
- Build the Physical and Virtual Linux servers on on-premises infrastructure and cloud AWS and AZURE as per technical design workbooks after having the technical discussion with all the project teams
- Perform the post build OS tasks (user, file systems, permission, application, kernel parameters, etc) as per the application requirement and handover
- Handling adhoc requests like additional storage addition, volume extension and volume migration on LVM
- Participate on incident recovery call and provide the fix for the incident with the SLA and escalate to vendor whenever needed
- Troubleshooting the server from Console using KVM/ILO console for CISCO UCS and HP blades
- Handle the day to day incidents and provide the resolutions, root causes for the issues
- Installing/upgrading the security patches as environment required to avoid security issues
- Perform different types change requests in the production environment for the project requirement and any configuration change or application requirement changes
- Categorized the changes as per criticality and create the necessary supporting documents for the changes
- Automate project application requirement using ansible and scripts
- Handling all kinds of activities in VMware like VM migration, adding Lun to VM, retrieve VM from the disconnected mode, and storage migration
- Handling VM level activities like add network, storage, HDD as per the system requirement
- Engage the vendors for un-resolved issues such as hardware failures, OS and VMware related issue and logging ticket with the vendor to get issue resolved
- Analyze and diagnose system failures recover and restore operating systems and file systems
- Create the project related handbooks and document them in the confluence
- Handling the requests via SNOW, JIRA dashboard and mails.
System Administrator
Hashmap Tech India Pvt.Ltd
01.2016 - 01.2018
- Installation and configuration of Physical and Virtual for RHEL 5, 6 & 7, Debian 6.0.7 , CentOs
- Troubleshooting the server from Console using KVM/ILO console for CISCO UCS and HP blades
- Troubleshooting applications performance issue and tuning the system parameter to have better performance
- Handling of system file systems issue, inode and nfs file system issues
- Installing/upgrading the security patches as environment required to avoid security issues
- Creating local user account as per request for project requirement and create password less connection if the application needs
- Troubleshooting infra related issue on the platform monitoring tools like zabbix, Nagios,gmp,bingdom
- Handlings mail problems and related services handling
- Installing the package over the yum and using RPM as well
- Handling all kind of activities in VMware like VM migration, adding Lun to VM, retrieve VM from the disconnected mode, storage migration
- Handling VM level activities like add network, storage ,hdd as per the system requirement
- Communicate with vendors for un-resolved issues such as hardware failures ,OS and VMware related issue ad logging ticket with the vendor to get issue resolved
- Analyze and diagnose system failures recover and restore operating systems and file systems
- Provide RCA for systems crash and escalated to the vendor if any assistance needed.
Support Engineer
HCL Technologies
01.2011 - 01.2016
- Providing customers with IT support via desktop solutions, chat functions, emails, and calls
- Assisting customers with account setup and application installations
- Ensuring optimal application functionality by configuring networks
- Troubleshooting IT issues by asking customers targeted questions
- Providing customers with step-by-step guidance to resolve technical problems
- Following up on technical queries and providing prompt feedback
- Prioritizing customer queries and escalating serious technical issues to IT developers
- Documenting error reports and monitoring performance metrics
- Relaying application functionality feedback from customers to IT developers
- Compiling IT instruction manuals and useful IT support resources.
Education
Bachelor of Commerce (B.COM) - undefined
Kakatiya University Warangal
Skills
Administration of RHEL 50Experience on HP (ILO)Handson AWS and Azure cloudAnsible, Terraform, Docker and Git
Certification
Red Hat Certified Engineer in Linux Enterprise 5.0
Personal Information
- Age: 11/23/84
- Gender: Male
Timeline
System Administrator
Virtusa Consulting Services Pvt Ltd
01.2018 - Current
System Administrator
Hashmap Tech India Pvt.Ltd
01.2016 - 01.2018
Support Engineer
HCL Technologies
01.2011 - 01.2016
Bachelor of Commerce (B.COM) - undefined
Kakatiya University Warangal