Ram Gopal Rai Gurram
Hyderabad
Summary
Resourceful Network Operations Specialist known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, performance monitoring, and security management. Excel in problem-solving, teamwork, and adaptability to ensure seamless network operations and support.
Overview
5
5
years of professional experience
Work History
Network Operations Specialist
Amazon Development Center India
Hyderabad
07.2021 - Current
- Identified stakeholders, goals, objectives, and gathered inputs. Facilitated flow of information between different stakeholders (Trans Carriers, Hubs, and Warehouses), and resolved potential issues that impact customer experience and business continuity.
- Responsible for handling the capacity sourcing process across Europe commercial carriers, where we source trucks for cap hits/breaches directly impacting additional efforts from the site, bringing in cost savings.
- Ability to pull data from numerous databases (using Excel, or other data management systems) and to perform necessarry Deep dive required in caps management
- Systematically escalated problems or variance in the information and data to the relevant owners and teams, and followed through on the resolutions.
- Key member in supporting operations for EU Network and configuring capacity , resolved more than 12k operational issues/Tickets.
- Supported three consecutive peaks with zero escalations.
- Worked as a communication channel between commercial carriers and internal teams, and centralized the escalation process, resulting in a 95% faster response and resolving ~1k operational issues through Control Tower as a medium.
Business Development Associate
BYJU's (Think & Learn Pvt. Ltd)
Bangalore
06.2020 - 01.2021
- Developed and implemented business strategies to increase sales and market share.
- Conducted research on potential customers, competitors, and industry trends.
- Analyzed data from customer surveys to identify areas of improvement.
- Developed presentations outlining product features and benefits for prospective buyers.
- Addressed customer questions and concerns regarding products and services.
- Supported the development of budgets and financial plans for business development activities.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
Sales Consultant
RAAM Group
Hyderabad
05.2019 - 06.2020
- Developing relationships with potential customers, follow up on inquiries to ensure customers have all the information they need in order to make an informed purchase.
- Educate customers on the features, options, and packages of a range of makes and models of vehicles to assist them in making a purchase that fits their needs and budget.
- Followed up with customers after purchase to ensure a positive experience and investigated for any grievances.
- Resolved customer complaints and inquiries in a timely manner.
- Generated daily reports on sales activities for management review.
Education
MBA - Marketing And Finance
KL University
Vijayawada05-2019
Bachelor of Engineering Technology - Mechanical Engineering
SRKR Engineering College
Bhimavaram05-2016
Skills
- Capacity Planning
- Data Management
- MS Office proficiency
- Efficient multitasking & cross functional working capabilities
Accomplishments
FORTE feedback 2024 ( Feedback from manager and Stake holders summary) - Exceeds High Bar
- Exceeded Amazon’s high performance bar for your role and level. Your contributions exceeded expectations in delivering for your customers.
Timeline
Network Operations Specialist
Amazon Development Center India
07.2021 - Current
Business Development Associate
BYJU's (Think & Learn Pvt. Ltd)
06.2020 - 01.2021
Sales Consultant
RAAM Group
05.2019 - 06.2020
MBA - Marketing And Finance
KL University
Bachelor of Engineering Technology - Mechanical Engineering
SRKR Engineering College
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