Ramit Sethi
Gurgaon
Summary
Dynamic Branch Manager with HDFC Bank Ltd, adept at driving high net-worth customer acquisitions and enhancing service standards. Proven leadership in strategic planning and conflict resolution, resulting in increased sales volume and customer satisfaction. Skilled in CRM systems and fostering strong client relationships, ensuring exceptional service delivery and retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
HDFC Bank Ltd
Gurgaon
03.2024 - Current
- Trained the branch staff on various cross sell of products from lead generation to lead closure
- Ensured quality services to customers inbound and outbound meeting by motivating FLS & operations staff in achieving highest service standards and customer satisfaction
- Directed daily branch operations
- Maintained high level of employee morale by nominating employee of the day and employee of the month
- Facilitated conflict resolution between customers and staff members
- Reviewed employee job performance and contribution during performance appraisal
- Prepared RMP (resource monthly planner) and reviewed on weekly basis
- Focused on reducing overall C2I ratio and increasing sales volume
- Enforced branch compliance with audit and regulatory procedures
Sr Relationship Manager
HDFC Bank Ltd
Gurgaon
09.2018 - 02.2024
- Acquisitions, onboarding and nurture of high net-worth customers
- Developed new and expanded existing High Net worth Customer relationships
- Developed commercial banking relations with market prospects
- Provided end to end solutioning for all financial needs
- Identified, recommended and promoted products & solutions
- Planned and conducted special sales initiatives and events
Sr Manager - Sales Marketing
ROF Group
Delhi
04.2017 - 09.2018
- Market research and competition analysis for expansion
- Strategized GTM and set KPI's targeting annual revenue growth
- Client servicing and relationship building
- Performed sales along with ongoing service visits
- Organised open house sessions with investors and channel partners
Relationship Manager - Client Services & Sales
Vatika Group
Delhi/NCR
08.2014 - 03.2017
- Collaborated with Marketing and Unit Heads to run marketing campaigns
- Profiled customer leads and developed effective sales solutions
- Designed and delivered customised sales trainings
Assistant Manager - Client Services & Sales
Kashish Group
Gurgaon
06.2012 - 07.2014
Business Development Executive - Space Selling
Infocom Network Limited
Gurgaon
11.2009 - 12.2011
Education
MBA - Marketing & HRM
MMIM
Haryana01.2010
Graduation - Bachelor of commerce
Gandhi Memorial National College
Ambala Cantt03.2008
Senior secondary - Class 12
Army School
Ambala Cantt03.2025
Secondary - Class X
Army School
Ambala Cantt03.2003
Skills
- STRATEGIC PLANNING
- BANKING PRODUCTS & SERVICES
- SALES PLANNING & GTM
- KNOWLEDGE OF CRM SYSTEMS
- LEADERSHIP
- INTERPERSONAL COMMUNICATION SKILLS
- CUSTOMER SERVICE & RETENTION
- CONFLICT MANAGEMENT & GRIEVANCE HANDLING
- ACTIVE LISTENING
- WRITTEN AND VERBAL COMMUNICATION
- TIME MANAGEMENT
- DECISION MAKING ABILITIES
- POSITIVE OUTLOOK & HIGH WORK ETHICS
Certification
Retail Banking and Wealth Management from UDEMY
Accomplishments
- Achieved remarkable growth of 300% in two years - 250 Crore to 750 Crore (Liability Growth).
- Record breaking achievement in acquiring INR 400 Cr+ fresh Fixed Deposits from Policy Bazaar.
- Onboarded new clients like Mando Softtech, Pokerbaazi and Evident Scientific.
- Rated as star performer and exceptional contributor for last 3 years.
- Achieved targets of secured and unsecured loans contributing to multiple high-end tickets.
- Acquired New Retail forex business from Mando Softtech.
Hobbies and Interests
- Reading
- Running
- Social Media
- Volunteering service to NGO Community
References
References available upon request
Timeline
Branch Manager
HDFC Bank Ltd
03.2024 - Current
Sr Relationship Manager
HDFC Bank Ltd
09.2018 - 02.2024
Sr Manager - Sales Marketing
ROF Group
04.2017 - 09.2018
Relationship Manager - Client Services & Sales
Vatika Group
08.2014 - 03.2017
Assistant Manager - Client Services & Sales
Kashish Group
06.2012 - 07.2014
Business Development Executive - Space Selling
Infocom Network Limited
11.2009 - 12.2011
MBA - Marketing & HRM
MMIM
Graduation - Bachelor of commerce
Gandhi Memorial National College
Senior secondary - Class 12
Army School
Secondary - Class X
Army School
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