Ramiz Md
Bengaluru
Summary
Dynamic Senior Representative at Concentrix Services India Pvt Ltd with a proven track record in technical troubleshooting and relationship building. Expertly enhanced customer satisfaction through innovative problem-solving and effective product knowledge, driving improvements in service delivery and operational efficiency. Committed to delivering exceptional support and fostering positive client experiences.
Highly educated senior representative with excellent skills. Well-trained in working for organizations in industries. Known for dedicated attitude and drive to work hard.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
Work History
Senior Representative
Concentrix services India pvt ltd
Bengaluru
07.2021 - Current
- Administered surveys to measure customer satisfaction levels.
- Advised customers on product features and usage techniques to maximize their experience.
- Provided feedback on ways to improve the overall customer experience.
- Troubleshot customer inquiries related to software and hardware issues.
- Identified potential areas for improvement in existing products or services.
- Diagnosed system errors and implemented solutions to resolve them.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Ensured compliance with company policies and procedures regarding technical support operations.
Customer Care Representative
Hexaware technologies ltd
Mumbai
05.2019 - 09.2020
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Junior Executive
Instakart
Bengaluru
12.2017 - 11.2018
- Reviewed invoices for accuracy prior to authorizing payment processing.
- Directed receiving, warehousing, distribution and maintenance services.
- Maintained and updated inventory records accurately.
- Coordinated with transportation companies for timely delivery of goods.
Education
PUC - Commerce
Lorven
Bengaluru 06.2010 - 03.2012
M. Tres High School
BengaluruSkills
- Technical troubleshooting
- Product knowledge
- Software support
- Problem solving
- Time management
- Relationship building
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Timeline
Senior Representative
Concentrix services India pvt ltd
07.2021 - Current
Customer Care Representative
Hexaware technologies ltd
05.2019 - 09.2020
Junior Executive
Instakart
12.2017 - 11.2018
PUC - Commerce
Lorven
06.2010 - 03.2012
M. Tres High School