Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ramkumar Alagarsamy

Ramkumar Alagarsamy

Relation Manager
Chennai

Summary

Dynamic Relationship Manager and Service Advisor with a proven track record at Khivrajkamal Mahindra and LAKSHMI TATA. Excelled in building customer relationships and providing expert service support, leading to significant revenue generation. Skilled in business development and customer service, consistently achieving high customer satisfaction standards.

Overview

3
3
years of professional experience

Work History

Relationship Manager

Khivrajkamal Mahindra
08.2024 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing customers while providing high level of expertise.
  • Maintained Labour productivity and value add on service
  • Communicated regularly with customers to understand needs, evaluate current product use and cross-sell VAD,RSA And EXTEND WARRANTY

Service Advisor

LAKSHMI TATA
07.2022 - 07.2024
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Service Advisor

V3 HYUNDAI
05.2021 - 06.2022
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.

Education

Bachelor Of Mechanical Engineering - Mechanical Engineering

Thanga Velu Engineering College
Chennai
05.2019

Skills

Customer Relationships

Timeline

Relationship Manager

Khivrajkamal Mahindra
08.2024 - Current

Service Advisor

LAKSHMI TATA
07.2022 - 07.2024

Service Advisor

V3 HYUNDAI
05.2021 - 06.2022

Bachelor Of Mechanical Engineering - Mechanical Engineering

Thanga Velu Engineering College

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Ramkumar AlagarsamyRelation Manager