Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ramkumar G

Trichy

Summary

Dynamic Systems Engineer with a proven track record at Futuresoft Solutions, excelling in infrastructure monitoring and regulatory compliance. Achieved a 98% user satisfaction rating while resolving over 20 helpdesk tickets daily. Skilled in data analysis and root-cause analysis, I thrive in fast-paced environments, delivering impactful solutions with enthusiasm.

Overview

4
4
years of professional experience

Work History

Systems Engineer

Futuresoft Solutions Pvt Ltd - Techmahindra
Chennai
01.2022 - Current
  • Monitoring and supporting the infrastructure, as well the remote devices in the network.
  • Handle helpdesk tickets in alignment with ITIL processes, addressing incidents and service requests daily.
  • Resolved 20+ user tickets daily with a 98% satisfaction rating, and reduced incident response time by 25%.
  • Ensured compliance with industry regulations regarding data privacy and security standards.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Imaging laptops with Intune and troubleshooting problems related to booting, hardware, OS performance, software, and LAN connectivity issues.
  • Handling the system image failure issue with the help of a decryption tool.
  • Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
  • Preventing data leakage by formatting disks with kill disk software or degaussing hardware.
  • Provided status updates to keep upper management informed and to reach goals.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Cauvery College of Engineering And Technology
Trichy
04-2016

HSC -

Namakkal Kongu Matriculation School
Namakkal
04-2012

Skills

  • Infrastructure monitoring
  • Network troubleshooting
  • Data analysis
  • Regulatory compliance
  • Helpdesk support
  • System imaging

Accomplishments

  • Maintained System Compliance level at 95%.

Timeline

Systems Engineer

Futuresoft Solutions Pvt Ltd - Techmahindra
01.2022 - Current

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Cauvery College of Engineering And Technology

HSC -

Namakkal Kongu Matriculation School
Ramkumar G