RAM MOHAN GUPTA KOPPARTHI
Hyderabad
Summary
Customer-oriented professional with background in customer support. Experienced in handling high volume calls, providing product information, and resolving customer complaints. Strengths include strong communication skills, problem-solving abilities, and adaptability to improve customer satisfaction. Previous roles have demonstrated significant improvement in customer relations by implementing innovative strategies.
Overview
1
1
year of professional experience
Work History
Customer Support Associate
Tritech Software Private Limited
Hyderabad
07.2023 - Current
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
- Answered incoming support inquiries via chat, phone, and email.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues
- Established a knowledge base of common issues, enabling faster resolutions and empowering customers with self-help resources.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Provided technical support to customers via phone, email, and chat.
- Created detailed reports for escalated customer cases.
- Maintained records of customer interactions and transactions.
- Collaborated with other departments to resolve complex issues quickly.
- Maintained a positive working relationship with fellow staff and management.
Education
B. Tech - Electrical and Electronics Engineering
PYDAH COLLEGE OF ENGINEERING
Kakinada06.2017
Skills
- Telephone and Email Etiquette
- Online Chat Support
- Documentation And Reporting
- Incident Management
- Customer Service
- Help Desk Support
Accomplishments
- I showcased by Leadership activities as a POC in Pydah College of Engineering
- Received Zero Complaints Award for Customer Handling
- Received Best Performer Award for Q2
Timeline
Customer Support Associate
Tritech Software Private Limited
07.2023 - Current
B. Tech - Electrical and Electronics Engineering
PYDAH COLLEGE OF ENGINEERING
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