Ramya J
Bangalore,Karnataka
Summary
Detail-oriented professional with strong communication, leadership, and project management skills, adept at multitasking in fast-paced environments. A tech-savvy innovator with hands-on experience in emerging technologies, committed to continuous improvement and implementing effective solutions. Recognized for reliability, adaptability, and delivering consistent results in dynamic settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Flipkart Internet Private Limited
09.2023 - Current
- Buyer Positive Response(BPR) and Customer Escalations: Improved delivery performance from 22% to 47% and increased attempt % from 65% to 91%.
- End-to-End Breach Reduction: Achieved a significant reduction in breach% from 21% to 11% while mitigating external factors.
- Cross-Department Collaboration: Collaborated effectively with sales and operations teams to enhance customer experience and streamline processes.
- Client Relationship Management: Developed and maintained strong relationships with existing clients and stakeholders, ensuring satisfaction and retention.
- New Business Development: Partnered with the sales team to identify and pursue new business opportunities, contributing to revenue growth.
- Reporting and Insights: Prepared and presented regular reports to senior management, highlighting key performance metrics and operational insights for strategic decision-making.
Assistant Manager - SCM
Youkraft Solutions Private Limited
04.2022 - 09.2023
- Implemented Milk Run Strategy and Dedicated Vehicle Concept: Reduced delivery time from 3 days to 1 day and delivery cost from 4.12% to 1.89% in 2022.
- Developed SCM OMS Report: Enhanced logistics tracking and data analysis, improving data accuracy by 90% and increasing employee efficiency by 15% through reduced manual intervention.
- EWaybill Integration: Streamlined EWaybill generation by integrating with GST Robo, reducing processing time from 25 to 5 minutes.
- Return Order Tracking System: Implemented an automated system for tracking return orders, significantly reducing manual efforts.
- 3PL Logistics Partner Integration: Integrated with 3PL partners (ECOM, Bluedart, Shipease), cutting logistics management time from 30 to 2 minutes.
- OTP-Based Delivery Implementation: Introduced OTP-based delivery for paperless proof of delivery (POD), ensuring secure deliveries and minimizing theft or fraud.
Team Lead
Flipkart Private Limited
02.2021 - 04.2022
- Inbound Learning Curve Optimization: Reduced the learning curve for new hires in Inbound operations from 21 days to 10 days, achieving 100% efficiency in design IPP (Items Processed per Person).
- Putaway IPP Improvement Project: Implemented a timestamp-based tracking system that improved the IPP of putaway operations, resulting in reduced manpower requirements.
- Absenteeism Reduction and Workforce Utilization: Improved workforce utilization by reducing absenteeism %, ensuring more efficient manpower use during lower demand periods as planned in SnOP (Sales and Operations Planning).
- PPE Procurement and 3PL FCs Accountability: Established a systematic process for managing PPE procurements and penalization of 3PL fulfillment centers (FCs), ensuring timely end-to-end activities.
- FC Breach Monitoring System: Developed a robust monitoring system that provides real-time alerts on breaches across fulfillment centers and brand advantage sites, ensuring timely corrective actions.
- Kaizen Implementation Across South FCs: Successfully deployed horizontally adaptable Kaizen processes across South FCs to drive continuous improvement.
Senior Executive
Flipkart Private Limited
08.2018 - 02.2021
- Responsible for all aspects of Data management including, Data recording, Data Analysis & Insight development.
- Analysis of data reports to identify performance bottlenecks and improve performance (Deep dive and root cause analysis) to support programs initiatives.
- Created and published intra-day, weekly, monthly, quarterly, and ad-hoc reports that give representation of performance with actionable insights.
- Coordinated with Finance, Design, Ops, HR, Project team etc., to matters related to operations and managed stakeholders.
- Created reporting infrastructure/ dashboards for business process management and data mining.
- Assisted in ad hoc assignments or projects.
Education
MBA - Marketing And Business Analytics
New Horizon College of Engineering
Bangalore03.2018
Bachelor of Commerce -
Jyoti Nivas College
Bangalore03.2016
Skills
- Data Analytics
- Power BI
- Google Data Studio
- Power Query
- Tableau
- Microsoft Excel
- Operations Management
- KPI Monitoring
Awards
- Outstanding Performance, Youkraft, Recognized at Youkraft Townhall for Outstanding performance and lasting contribution.
- Strong monitoring system, Flipkart, Recognized at Ekart All hands for creating a strong monitoring system centrally for South on BBD'20.
Passions
Supply Chain Innovations
I am deeply intrigued by the continous evolution of supply chain technology and its applications in improving operational effectiveness.
Data Visualization
Creating visual from complex data sets to easily communicate the story behind the numbers.
Continous Learning
Committed to continous learning and staying updated on the latest industry trends and the tools in data analytics.
Certification
- Power BI, 05/2023
- Tableau, 02/2022
- Google data studio, 10/2020
Timeline
Assistant Manager
Flipkart Internet Private Limited
09.2023 - Current
Assistant Manager - SCM
Youkraft Solutions Private Limited
04.2022 - 09.2023
Team Lead
Flipkart Private Limited
02.2021 - 04.2022
Senior Executive
Flipkart Private Limited
08.2018 - 02.2021
MBA - Marketing And Business Analytics
New Horizon College of Engineering
Bachelor of Commerce -
Jyoti Nivas College
- Power BI, 05/2023
- Tableau, 02/2022
- Google data studio, 10/2020
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