Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Projects
Personal Information
Ticketing Tools
Timeline
Generic

Ramya Thangeti

Banglore

Summary

Associate Consultant at Stonex specializing in SQL and incident management. Enhanced system reliability through proactive troubleshooting and process improvements. Streamlined application support via cross-functional collaboration, achieving optimal performance and minimal downtime. Dedicated to high-quality outcomes in fast-paced environments with rigorous documentation standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Consultant

Stonex
06.2022 - Current
  • Efficiently resolved a wide range of incidents, ensuring minimal downtime and optimal system performance.
  • Contributed to an automation project, streamlining processes and improving operational efficiency.
  • Monitored and maintained the production environment, ensuring system stability and uptime.
  • Collaborated closely with cross-functional teams to troubleshoot and resolve technical issues.
  • Proactively identified recurring issues and spearheaded process improvements to enhance system reliability.
  • Documented troubleshooting procedures and process workflows, ensuring consistency and knowledge sharing across teams.
  • Conducted regular system health checks and performance analysis to ensure proactive issue detection and resolution.
  • Assisted in deploying system updates and patches, ensuring a smooth and efficient production environment.
  • Mapped and maintained upstream and downstream relationship between application, services, and infrastructure components in the CMDB to ensure accurate dependency tracking.
  • Monitored release progress, identified potential risks, and implemented mitigation strategies to ensure timely delivery and high-quality release outcomes.

Associate

Cognizant
01.2017 - 06.2022
  • As a support Engineer, support large cross-functional application support activities, which allow the organization to better, serve its customers.
  • Resolved production support tickets, service requests from Business users and provided technical assistance on applications in use by partnering with Engineering and other teams.
  • Respond quickly to critical Priority-1, Priority-2 issues, and work closely with other teams for Incident Management and Escalations.
  • Provided On-Call support to Sierra Application
  • Used SQL Server Profiler to monitor and record database activities of particular users and applications.
  • Creating functional design documents, Deployment documents and detailed application design documents
  • Tracking resources productivity and making sure tickets are resolved within agreed SLA’s
  • Scheduling and handling weekly status calls with all clients, Taken care the presentation of WSR & MSR with various business stack holders.
  • Monitoring all metrics periodically and acted proactively to ensure the good health of OPM.
  • Involved daily scrum call with business and prioritize the incidents.
  • Monitoring the newly deployed changes in production and keep business informed periodically on the post releases statuses.
  • Performing many tasks in several Monthly Production Releases such as Site Akamai traffic routing, managing production release.
  • Performing pre and post validations during patching of the servers.
  • Integrating held orders from OMS tool.
  • Enabling, reaching out to business for critical changes, managing batch jobs according to the deployment playbook etc.
  • Interacting with the people from various departments/vendors of the client for gathering detailed requirements and troubleshoot production issues
  • Project: Sierra
  • Client Name – TJX Companies
  • Type of Application - Web based application
  • Tools: SQL, SQL Server 2012, Splunk, Service Now

Education

Bachelor of technology - EEE

Sri Venkateswara Engineering College for Women
Tirupati

12th - RK Valley

APIIT
RK Valley

10th - KKV Puram

ZPHS
K.K.V Puram

Skills

  • Application support
  • Azure Data Factory
  • Application Insights
  • Wrangler
  • Service Now
  • Azure Devops
  • SQL
  • Incident management
  • System monitoring
  • Application deployment
  • Technical troubleshooting
  • Documentation standards
  • Service request fulfillment
  • Change management

Certification

Azure Fundamentals Certified

Accomplishments

  • Top Performer Award, Received multiple times from multiple clients for troubleshooting.
  • Amber, 2020-2021, Cognizant
  • Excellence Coral, 2019-2020, Cognizant

Projects

Stonex, 06/01/22, Present, Multiple Clients, SQL, Azure Devops, Application Insights, Wrangler, Splunk, Basics of API, Resolved a wide range of incidents, ensuring minimal downtime and optimal system performance., Contributed to an automation project, streamlining processes and improving operational efficiency., Monitored and maintained the production environment, ensuring system stability and uptime., Collaborated closely with cross-functional teams to troubleshoot and resolve technical issues., Identified recurring issues and spearheaded process improvements to enhance system reliability., Documented troubleshooting procedures and process workflows., Conducted regular system health checks and performance analysis., Assisted in deploying system updates and patches., Mapped and maintained upstream and downstream relationships in the CMDB., Monitored release progress, identified potential risks, and implemented mitigation strategies. Cognizant, 01/01/17, 06/30/22, TJX Companies, Web based application, SQL, SQL Server 2012, Splunk, Service Now, Supported large cross-functional application support activities., Resolved production support tickets and service requests., Responded quickly to critical Priority-1 and Priority-2 issues., Provided On-Call support to Sierra Application., Used SQL Server Profiler to monitor and record database activities., Created functional design documents and deployment documents., Tracked resource productivity and ensured tickets were resolved within agreed SLAs., Scheduled and handled weekly status calls with clients., Monitored metrics periodically to ensure good health of OPM., Participated in daily scrum calls with business., Monitored newly deployed changes in production.

Personal Information

  • Date of Birth: 08/19/93
  • Nationality: Indian

Ticketing Tools

  • Service Now
  • Azure Devops

Timeline

Associate Consultant

Stonex
06.2022 - Current

Associate

Cognizant
01.2017 - 06.2022

Bachelor of technology - EEE

Sri Venkateswara Engineering College for Women

12th - RK Valley

APIIT

10th - KKV Puram

ZPHS

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