Ranodip Saha
Kolkata
Summary
Dynamic and results-oriented logistics and operations professional with 5+ years of
Experience in the quick commerce and e-logistics sector. Proven expertise in supply
chain optimization, last-mile delivery, fleet management, and tech-enabled
logistics platforms. Adept at leading cross-functional teams, scaling hyperlocal
delivery models, and managing vendor/partner ecosystems to drive operational
efficiency and customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Process Associates
Amazon
kolkata
08.2022 - Current
- Assisted in training new associates on standard operating procedures and safety protocols.
- Coordinated with cross-functional teams to resolve customer inquiries effectively.
- Implemented best practices for maintaining high standards of quality control.
- Completed day-to-day duties accurately and efficiently.
Station Support Associates
Amazon
kolkata
07.2020 - 08.2022
- Resolved customer inquiries by utilizing Amazon's support systems and tools.
- Improved on-time dispatch performance by supporting route optimization and fleet readiness
- Reduced operational delays by proactively managing exceptions and escalations
- Supported high-volume daily shipments while maintaining accuracy and SLA compliance
- Played a key role in maintaining station productivity during peak periods
Delivery Associates
Swigy
kolkata
12.2019 - 05.2020
- Consistently met or exceeded delivery time SLAs in high-demand zones
- Maintained strong customer ratings through reliable and courteous service
Business Development Executives
India Today
kolkata
01.2019 - 11.2019
- Contributed to new client onboarding and account growth
- Supported sales targets through consistent lead conversion and follow-ups
- Strengthened client relationships through timely communication and service support
Sales Executives
Power Electronics
kolkata
11.2016 - 12.2018
- Consistently met or exceeded monthly sales targets
- Improved customer retention through reliable after-sales support
Education
Bechelor’s Degree -
Calcutta University
Kolkata06-2011
Higher Secondary Education -
Tiljala High School
Kolkata03-2008
Secondary Education -
Tiljala High School
Kolkata03-2005
Skills
- Quick Commerce Operations (Q-Commerce)
- Hyperlocal Logistics & Last-Mile Delivery
- Route Optimization & Delivery SLA Management
- Inventory & Warehouse Management
Accomplishments
Received 6 Rewards and Recognition awards from Amazon
Timeline
Process Associates
Amazon
08.2022 - Current
Station Support Associates
Amazon
07.2020 - 08.2022
Delivery Associates
Swigy
12.2019 - 05.2020
Business Development Executives
India Today
01.2019 - 11.2019
Sales Executives
Power Electronics
11.2016 - 12.2018
Bechelor’s Degree -
Calcutta University
Higher Secondary Education -
Tiljala High School
Secondary Education -
Tiljala High School