Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ranodip Saha

Kolkata

Summary

Dynamic and results-oriented logistics and operations professional with 5+ years of

Experience in the quick commerce and e-logistics sector. Proven expertise in supply

chain optimization, last-mile delivery, fleet management, and tech-enabled

logistics platforms. Adept at leading cross-functional teams, scaling hyperlocal

delivery models, and managing vendor/partner ecosystems to drive operational

efficiency and customer satisfaction in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Process Associates

Amazon
kolkata
08.2022 - Current
  • Assisted in training new associates on standard operating procedures and safety protocols.
  • Coordinated with cross-functional teams to resolve customer inquiries effectively.
  • Implemented best practices for maintaining high standards of quality control.
  • Completed day-to-day duties accurately and efficiently.

Station Support Associates

Amazon
kolkata
07.2020 - 08.2022
  • Resolved customer inquiries by utilizing Amazon's support systems and tools.
  • Improved on-time dispatch performance by supporting route optimization and fleet readiness
  • Reduced operational delays by proactively managing exceptions and escalations
  • Supported high-volume daily shipments while maintaining accuracy and SLA compliance
  • Played a key role in maintaining station productivity during peak periods

Delivery Associates

Swigy
kolkata
12.2019 - 05.2020
  • Consistently met or exceeded delivery time SLAs in high-demand zones
  • Maintained strong customer ratings through reliable and courteous service

Business Development Executives

India Today
kolkata
01.2019 - 11.2019
  • Contributed to new client onboarding and account growth
  • Supported sales targets through consistent lead conversion and follow-ups
  • Strengthened client relationships through timely communication and service support

Sales Executives

Power Electronics
kolkata
11.2016 - 12.2018
  • Consistently met or exceeded monthly sales targets
  • Improved customer retention through reliable after-sales support

Education

Bechelor’s Degree -

Calcutta University
Kolkata
06-2011

Higher Secondary Education -

Tiljala High School
Kolkata
03-2008

Secondary Education -

Tiljala High School
Kolkata
03-2005

Skills

  • Quick Commerce Operations (Q-Commerce)
  • Hyperlocal Logistics & Last-Mile Delivery
  • Route Optimization & Delivery SLA Management
  • Inventory & Warehouse Management

Accomplishments

Received 6 Rewards and Recognition awards from Amazon

Timeline

Process Associates

Amazon
08.2022 - Current

Station Support Associates

Amazon
07.2020 - 08.2022

Delivery Associates

Swigy
12.2019 - 05.2020

Business Development Executives

India Today
01.2019 - 11.2019

Sales Executives

Power Electronics
11.2016 - 12.2018

Bechelor’s Degree -

Calcutta University

Higher Secondary Education -

Tiljala High School

Secondary Education -

Tiljala High School
Ranodip Saha