Ranganath Atmakuri
Catalogue Specialist
Hyderabad
Summary
An experienced professional in the field of Risk and credit related audits, and also having an experience of training and mentoring more than 20+ FTE in various processes. Focused and effective at prioritizing tasks. Effective when it comes to stakeholder collaboration and elicitation of information. Highly self-motivated. A very quick learner. Competitive and ambitious. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Catalog Specialist
Amazon Development Center India Pvt Ltd
Hyderabad
06.2020 - 01.2023
- Took up training and mentoring drives for more than 20 Team members and also acted as mentor for existing team members who are part of focus mentoring plan to catch up with the KPI goals.
- Acted as a proxy team lead in absence of the team lead, to take up daily huddle calls, Recommendation connects, Manager feedback connects, managing escalations, raising access requests and also managing volumes as per headcount to maintain the SLA.
- Worked as an SME for the team to manage the knowledge bank, provide updates & feedback to the team and connect on Stakeholder calls to gather requirements and take up/drive initiatives in the team to achieve the program level goals.
- Helped in Piloting a new project, which included creating SOP's & procedures, standardizing the questionnaire, creating incident drivers which help in identifying the defect areas using reason codes and also performing Quality Audits.
- Provided a business solution to simplify the process of RO identification which helped reduce the AHT of that task from 7 minutes to 0.5 Minutes, which is a 93% reduction. Maintained knowledge of museum topics by studying new artifacts and exhibits.
- Created daily SLA reports and split uploads to prioritize the action items which helped reduce the time taken to reinstate a high value seller from 10 days to 8 days which is a 20% reduction. Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Engineering Technology - Computer Science
Maturi Venkata Subba Rao Engineering College
Hyderabad, India 06.2015 - 05.2019
Skills
Planning and Coordination
undefinedTimeline
Catalog Specialist
Amazon Development Center India Pvt Ltd
06.2020 - 01.2023
Bachelor of Engineering Technology - Computer Science
Maturi Venkata Subba Rao Engineering College
06.2015 - 05.2019
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