Summary
Overview
Work History
Education
Skills
Academia - Pg In Retail Management
Accomplishments
Timeline
Generic
Ranjan Tiwari

Ranjan Tiwari

Summary

Diligent Business Head with over 15 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in goal setting, process management, maximizing bottom line with cost optimization.

Overview

19
19
years of professional experience

Work History

Business Head

KIEHL'S SINCE 1851
01.2018 - Current
  • In the role of chief revenue officer for Kiehl's, Drive profitability of Kiehl's in India, Frame Business strategy to achieve long term vision for the Brand, Achieving Top line & Bottom line
  • Entire P&L responsibility, Collaborating with multiple business verticals for seamless business operations
  • Cost optimization for Improved profit margins, New business expansion, Monitoring the ATL/BTL activations for brand elevation,
  • Taking great care of internal/external customers, Promoting collaborative approach among the teams, CUSTOMER FIRST approach for all business verticals
  • Developed and implemented strategies for increasing market share, profitability, and customer satisfaction.
  • Directed the development and implementation of operational policies and procedures.
  • Analyzed the financial performance of business operations to identify areas of improvement.
  • Identified new markets and opportunities for growth in existing markets.
  • Oversaw the budgeting process to ensure fiscal responsibility and accountability.
  • Established long-term relationships with key stakeholders such as clients, vendors, investors.
  • Designed detailed business plans to outline finances, goals and operations of company.
  • Tracked and measured operational efficiency of business, to adjust and optimize use of available resources.

Senior Manager - Retail Sales & Operations

THE BODY SHOP
01.2009 - 01.2018
  • Managed the Store Operations of 96 Stores,
  • Managed a team of 300+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Monthly Target Achievements, Ensure the Strong LFL growth for every Store
  • Preparing the Target & Incentive Plans to motivate team members.
  • Preparation & Implementations of SOPs, Monthly Business Analysis with Reporting Manager & Top Management, Staff Recruitment & Development, Shrinkage Control
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.
  • Developed and led process improvements to optimize operations and reduce costs.
  • Maintained adequate staffing to meet objectives within budget.

Retail Sales Supervisor

WESTSIDE- TRENT LTD
New Delhi
01.2005 - 06.2007
  • Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
  • Investigated customer complaints promptly and implemented corrective actions when necessary.
  • Monitored employee performance and provided feedback to motivate team members to reach their goals.
  • Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
  • Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
  • Managed daily operations such as opening and closing the store, balancing registers at end of day..
  • Ensured proper security measures were taken at all times within the store including monitoring surveillance cameras during business hours.

Education

PG in Retail Management - Retail Management

HBS
NOIDA
05.2009

Skills

  • P&L management
  • Business strategy
  • Budget Administration
  • Business Planning
  • Process Improvement
  • Budget Management
  • Strategic Planning
  • Goal Setting
  • Performance Tracking and Evaluation
  • Team Development
  • Financial Management
  • Decision-Making

Academia - Pg In Retail Management

Cooking, Reading

Accomplishments

  • Top line business growth of +20% for Kiehl's Stores
  • Profit Improved by +25% with cost optimization
  • BEST customer retention rate for Kiehl's in South East Asia Market
  • Brought down Marketing Investment in digital by 40%
  • Best performing store (Revenue Generation) Pan India for 2 consecutive years in 2011 & 2012 for THE BODY SHOP as a Store Manager
  • Awarded with the Best Store Category Contribution (Make-up) in year 2012 for THE BODY SHOP.
  • Opening of 20 SIS Counters in Shoppers Stop & Lifestyle

Timeline

Business Head

KIEHL'S SINCE 1851
01.2018 - Current

Senior Manager - Retail Sales & Operations

THE BODY SHOP
01.2009 - 01.2018

Retail Sales Supervisor

WESTSIDE- TRENT LTD
01.2005 - 06.2007

PG in Retail Management - Retail Management

HBS

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Ranjan Tiwari