Sakshi Bhagat

• Focused on achieving and exceeding revenue targets and gross margin expectations for the business unit, with full accountability for performance metrics.
• Drove business growth by introducing innovative sales strategies, new service concepts, and market-focused initiatives that contributed to volume and value growth.
• Forged and managed collaborations with targeted industry players, enhancing service portfolios and expanding business reach.
• Oversaw public relations, digital marketing, and vendor management by liaising with geographically dispersed agencies and partners to maintain consistent brand presence and operational efficiency.
• Collaborated with senior leadership to deliver insights on emerging market trends and competitive intelligence, informing strategic decisions.
• Played a pivotal role in transforming the customer mix while increasing corporate share and ensuring sustainable, profitable growth.
• Worked closely with cross-functional leaders to prioritize initiatives, improve inter-departmental coordination, and drive execution excellence.
• Defined and implemented SOPs and quality benchmarks, ensuring consistency in service delivery and improving customer satisfaction across verticals.

Significant Achievements:

• Increased client retention rate by 42% within 8 months through structured follow-up protocols, personalized treatment plans and CRM-driven engagement strategies.
• Improved monthly average revenue per client by 35% by introducing treatment combinations, premium service upgrades and targeted consultation techniques.
• Achieved a 50% improvement in lead-to-conversion ratio by implementing centralized CRM lead management and structured call tracking systems
• Increased Google review ratings from 4.1 to 4.8 within 6 months by enhancing service quality standards and implementing customer feedback mechanisms.
• Achieved a 38% increase in repeat business through loyalty initiatives, service personalization and enhanced customer engagement practices.
• Reduced employee attrition by 25% by implementing structured onboarding programs, incentive frameworks and capability development initiatives.
• Increased monthly consultation footfall by 48% through strategic marketing collaborations, local brand activations and referral partnerships.

• Spearheaded team administering P&L activities of Cosmetology & Ayurveda division, enhancing organizational profitability through strategic management decisions
• Drove business growth in terms of value, volume and market share by introducing new sales ideas & concepts
• Established successful collaborations and tie-ups with key targeted partners to drive business growth
• Displayed all round excellence in managing PR companies, Social Media companies and geographically located Vendors (for material procurement)
• Partnered with top management and shared insights on prevalent market scenarios
• Boosted business sales, profitable growth and change in customer mix while enhancing corporate share of business
• Made significant contribution towards organizing and leading wide variety of events with full emphasis on cultivating strong guest relations, driving organizational business and improvising customer engagements
• Defined service standards, guidelines, SOPs, and best practices that served as benchmarks for excellent service delivery across all verticals with end-to-end P&L accountability
• Explored & identified co-innovation opportunities, facilitated moving from pipeline to delivery of the opportunities
• Articulated current economic, business & industry trends that impacted potential prospects both at a market & national level
• Played a critical role in successfully turning around the business by multi-folds from INR 13 Lakhs to INR 26 Lakhs within a span of 2 months of joining
• Boosted the injectibles sales by 65% on monthly-basis
• Successfully expanded company’s client portfolio by 45%
• Increased the product sales by 30% by building branding and product launch plans which were crucial to the success of assortment in the product channel

• Managed multi-clinic operations to drive revenue growth, enhance operational excellence, and improve customer experience.
• Implemented strategies for customer retention and upselling while optimizing operational processes to support business goals.
• Monitored budgets, sales targets, and productivity metrics to ensure SOP compliance and optimize performance across assigned clinics.
• Led recruitment, onboarding, training and performance management initiatives for clinic teams.

Significant Accomplishments:

• Recognized amongst Top Performing Managers PAN India for operational excellence and business delivery.
• Improved operational efficiency and training outcomes through structured monitoring systems.

• Drove strategic business growth, scaling footfall and revenue for assigned center from inception to execution; enhanced sales through brand image development, patient counselling, upselling, and staff motivation.
• Set up targets & daily follow up along with review of achievement parameters with the team members; ensured that clinic meets/exceeds sales targets provided to it
• Analyzed business potential and implemented targeted plans to drive sales channels, supplement turnover, and achieve specified targets.
• Conducted effective Market Research, led to exploring newer avenues of business generation; imparted training/refreshing programs for the team
• Exhibited skills in heading entire gamut of operations in the clinic such as clinic infrastructure, machines, stocks, tools, petty cash and the operational standards; managing vendor relationship with Supply Chain, Finance as well as Admin processes
• Maximized customer satisfaction by adhering to SOPs and continuously improving service quality, enhancing staff skills, and effectively resolving customer complaints and queries.

o Supervising and tracking clinic budgets

o Managing attrition within turnover targets

o Staffing, time logs and payroll, Client billing and receivables

o Managing floor activities and scheduling to minimize waiting time for customers

Significant Accomplishments:

• Appreciated for exceeding client SLAs for 3 consecutive months from Aug-Oct’20
• Acknowledged for streamlining AGL Operations; improved OJT yield from 30 to 80%
• Felicitated with client appreciation to deliver high performance & operational excellence