Ranjeet God
Pune
Summary
- Dynamic project manager with a proven track record at AVL India Private Limited, excelling in operational strategy and customer relationship management. Successfully enhanced service delivery and achieved 95% uptime through effective team leadership and conflict resolution. Committed to driving customer satisfaction and mentoring teams for peak performance.
- Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
AVL India Private Limited
Pune
02.2014 - Current
- Coordinated team meetings with customers to review reported issues and initiate problem-solving procedures.
- Researched best practices to enhance operational strategies and improve service delivery.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Sr. Engineer - Customer Service
AVL India Private Limited
Pune
02.2014 - 03.2022
- Conducted installation, commissioning, and service support of AVL systems achieving 95% uptime during operational hours.
- To carry out offline assessments on devices such as fuel system, engine air intake & conditioning system, coolant conditioning system, dyno motor and converter system, charge air conditioning system, PUMA automation, etc.
- Assessed data from engine testing for identification of measurement data deviation problems.
- Facilitate device attendance to resolve reported issues through analysis and implementation of solutions, minimizing customer downtime.
- Mentored junior engineers on best practices in automotive engineering and skills management.
- Collaborated with clients to define technical specifications.
- Resolved escalated customer issues in a timely manner.
Project Manager
Chetas Control Systems Private Limited
Pune
03.2011 - 01.2013
- Developed project plans and documented key processes.
- Facilitated meetings to discuss project updates and challenges.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, consultants and contractors.
- Prepared cost estimates for projects of varying sizes.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Manager Projects
Symtronics Automation Private Limited
Pune
01.2009 - 03.2011
- Symtronics Automation Pvt. Limited is a leading manufacturer in the field of Defence control systems that includes Naval Ships DG control & monitoring systems, Smoke monitroing systems, Diesel monitoring & control system for Submarene.
- Coordinated project timelines and resources for automation solutions.
- Managed communication between clients and internal teams for project updates.
- Assisted in developing project plans and ensuring adherence to deadlines.
- Organized meetings to discuss project progress and address challenges.
- Documented project specifications and requirements for team reference.
- Supported implementation of automation systems in client environments.
- Monitored project deliverables to ensure compliance with quality standards.
- Facilitated training sessions for team members on new processes and tools.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, consultants and contractors.
Education
Bachalor of Engineering (Electronics & Telecommunications) -
Smt. Kashibai Navale College of Engineering
Pune06-2023
High School Diploma -
Govt. Polytechnic College, Aurangabad.
Aurangabad.06-1997
S.S.C. - S.S.C.
S.G. Vidyalaya, Kopargaon.
Kopargaon.06-1993
Skills
- Customer relationship management
- Operational strategy
- Project management
- Performance monitoring
- Technical support
- Service delivery improvement
- Team leadership
- Conflict resolution
- Staff training
- Effective communication
- Problem solving
- Time management
- Mentorship development
- Quality assurance
- Competitor research
- Strategic planning
- Decision-making
- Customer relationship management (CRM)
- Cross-functional team management
- Complex Problem-solving
- Key performance indicators
- Customer service
Certification
- Abroad training certificates
- Training on GE Converter at GE Vernova, Berlin. (Year 2024)
- Training on the Schneider Converter at Schneider, Vienna. (Year 2019)
- Training on the Moog dynamometer/motor in the Czech Republic. (Year 2019)
Timeline
Manager
AVL India Private Limited
02.2014 - Current
Sr. Engineer - Customer Service
AVL India Private Limited
02.2014 - 03.2022
Project Manager
Chetas Control Systems Private Limited
03.2011 - 01.2013
Manager Projects
Symtronics Automation Private Limited
01.2009 - 03.2011
Bachalor of Engineering (Electronics & Telecommunications) -
Smt. Kashibai Navale College of Engineering
High School Diploma -
Govt. Polytechnic College, Aurangabad.
S.S.C. - S.S.C.
S.G. Vidyalaya, Kopargaon.
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