Writing
Ranjeet Singh
Head Barista
Mumbai ,Maharashtra
Summary
Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Head Barista
Kala Ghoda Cafe
Mumbai
06.2013 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Participated in budgeting and forecasting activities to make informed decisions.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Monitored customer feedback to improve barista performance and customer service.
- Created new training guidelines, and provided staff orientation and training.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Colaba Mumbai
SSC Skills
Vendor contract management
Employee training
Employee management
Coffee grinding
Hiring
Employee scheduling
Espresso machine operation
Inventory management
Supplier management
Coffee machinery
Emotional support
Professional communication
Multitasking Abilities
Self-Motivated
Training and Development
Accomplishments
- Collaborated with team of Number in the development of Project name.
Interests
Movies
Cooking
Gardening
Additional Information
- Father Name - Rajbir Singh
- Date Of Birth - 05/05/1998
ID Numbers
- Insta ID - mr_ranjeet_143
Timeline
Head Barista
Kala Ghoda Cafe
06.2013 - Current
Colaba Mumbai