RANJEET KUMAR GUPTA
MIS EXECUTIVE & TRAINER
Sambalpur
Summary
Dynamic professional with extensive experience in team leadership and training. Skilled in strategic planning and process improvement, contributing to enhanced customer satisfaction and operational performance through innovative solutions.
Overview
3
3
Languages
4
4
Certifications
9
9
years of professional experience
Work History
MIS EXECUTIVE & TRAINER
TPWODL PROCESS - CURRENTLY -DIGITIDE SOLUTION LIMITED AND PREVIOUSLY BPOC (BPO CONVERGENCE PVT LTD.)
04.2023 - Current
- Streamlined operational workflows to enhance efficiency and productivity across teams.
- Developed and implemented strategic plans to optimize resource allocation and project timelines.
- Facilitated cross-departmental collaboration to drive process improvements and achieve organizational goals.
- Analyzed performance metrics to identify trends and inform data-driven decision-making initiatives.
- Led training sessions to enhance team capabilities and foster a culture of continuous improvement.
- Evaluated emerging technologies to recommend solutions that align with business needs and enhance operational performance.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Prepared annual data to determine metrics for operational performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
HEAD CASHIER , CUSTOMER SUPPORT & ONLINE SHIPMENT
RELIANCE INDUSTRIES LIMITED (TRENDS FORMAT)
11.2017 - 03.2022
- Supervised daily cash register operations, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Streamlined cash handling processes, improving accuracy and reducing discrepancies in financial transactions.
- Implemented promotional activities, driving sales growth through effective merchandising strategies.
Education
B.COM - Accounting - First Class With Disnctiction - 70%
G.M AUTONOMOUS COLLEGE - SAMBALPUR
Sambalpur, India 04.2001 -
+2 Commerce - Firsr Class - 85% - Accounting And Finance
G.M JUNIOR COLLEGE
Sambalpur, India 04.2001 -
Skills
Interpersonal skills
Operations management
Executive support
Customer-oriented
Team leadership
Administrative skills
Quality management
Problem resolution
Motivation
Workflow planning
Client account management
Strategic planning
Staff training
Project management
Performance analysis
Training and development
Analytical skills
Certification
GOLD AWARD WINNER -CII INTER INDUSTRY KAIZEN COMPETITION
Timeline
MIS EXECUTIVE & TRAINER
TPWODL PROCESS - CURRENTLY -DIGITIDE SOLUTION LIMITED AND PREVIOUSLY BPOC (BPO CONVERGENCE PVT LTD.)
04.2023 - Current
HEAD CASHIER , CUSTOMER SUPPORT & ONLINE SHIPMENT
RELIANCE INDUSTRIES LIMITED (TRENDS FORMAT)
11.2017 - 03.2022
B.COM - Accounting - First Class With Disnctiction - 70%
G.M AUTONOMOUS COLLEGE - SAMBALPUR
04.2001 -
+2 Commerce - Firsr Class - 85% - Accounting And Finance
G.M JUNIOR COLLEGE
04.2001 -
Reading News & Articles
Its not like taking too much serious about my hobby. Just utilizing my free space of time by exploring the facts and information which is happening around the world