Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ranjith Kumar

Bangalore

Summary

  • Highly motivated, success-driven professional with 15+ years of experience in the areas of Supply chain management, Engineering Change Management, Content Management System, Software Development & Implementation with Agile methodology, Project/Program Management, Spend Data Management, and obsolescence management.
  • Rich experience with Cisco Software Licensing/Entitlement & and publishing the support Documents on Licensing Support Page.
  • Driven in ISO 9001 audit – External assessment.
  • Worked in Uruguay from 2015-May to 2016-Aug as Escalation support lead to support escalation cases in PST hours.

Overview

20
20
years of professional experience

Work History

Software Licensing Specialist / Business Analyst

Cisco Systems
Bangalore
12.2019 - Current
  • Preparing and publishing the self-serve licensing support documents on the licensing support page for customer training purposes and for customers to troubleshoot licensing issues.
  • Reviewed and prepared the content, questions, and answers on licensing issues to publish on the virtual chat assistant/chatbot.
  • Facilitate and coordinate with NPPM, BU Product/Marketing manager to set up the licensing for Cisco products by setting up the licensing SKUs and mapping the SKUs in the system.
  • Work with Software architect and IT dev team to enhance the Cisco licensing portal based on customer need.
  • Work as break-fix team and identify the issue in the Customer portal, review and work with IT team to fix the issue.
  • Responsible for managing the Customer Portal by enhancing the functionalities of the Portal to make it easy for Customer to use.
  • Effectively worked with Development team, Scrum team and other cross functional team for the Implementation of enhancement of Customer Portal.
  • Participated in BAT and UAT on the releases
  • Provide SME support for internal team to address Customer escalations or support cases related to SW licensing issues.
  • Reviewed negative feedback from Customer and worked on improving the process.
  • Set up the process and for internal team to handle Customer issues to improve Customer satisfaction.
  • Prepared support documents for internal teams to handle Customer issues.
  • Responsible for Access management to the Cisco internal tools.
  • Driven the ISO 9001 audit for Licensing Operation team– External assessment.
  • Executed many new projects and identified for new projects.
  • Preparing the different metrics for the licensing support team.
  • Data Analysis on Customer reported issues to reduce the Customer escalation or support cases.

Product Change Analyst/ Software Licensing

TATA Consultancy Services
Bangalore
03.2011 - 12.2019
  • Preparing and publishing the self-serve licensing support documents on the licensing support page for customer training purposes and for customers to troubleshoot licensing issues.
  • Facilitate and coordinate with NPPM, BU Product/Marketing manager to set up the licensing for Cisco products by setting up the licensing SKUs and mapping the SKUs in the system.
  • Work with Software architect and IT dev team to enhance the Cisco licensing portal based on customer need.
  • Participated in BAT and UAT on the releases
  • Handled customer escalations through support cases.
  • To create and work on change management processes, such as Engineering Change Order (ECO), Manufacturing Change Order (MCO), and Deviations.
  • Clear and conscious review of the change orders as per the set of rules provided in the Process documents/check list.
  • Identify the process improvements and collaborate with stakeholders for Implementation. Suggest and implement automation process wherever applicable.
  • Activity and process knowledge: Part Number creation, Product Number/SKU/Model Number creation, MPN creation, BOM creation/ update, AVL creation/update, verifying the Change Class or ECO Classification, EOL/Obsolete.
  • Worked from Uruguay to support in PST hour escalations.

Content Analyst – Spend Data Management

Ariba Technologies Pvt Ltd
Bangalore
07.2010 - 02.2011
  • Invoice Classification: This involves classification of invoice data provided by the customers to UNSPSC Class by using input fields such as Invoice descriptions, Supplier Names, Account Names ERP Names etc., This classification of data helps customers to analyze their spend spent on various products and services and to take necessary steps to optimize their spend.
  • Working in categorizing vendors/Items/Materials as per their respective spend.
  • Analyzing the spend Reports to advice reduction in Spend for the company.
  • Maintaining the records for all the Spend of the company.

Analyst – Content Management System

LG Consulting Services
Bangalore
02.2010 - 06.2010
  • SKU Management: Set up the SKU’s for various commodities on EPSON e-store.
  • Full length, short length product description publishing for EPSON through Fatwire CMS.
  • Digital asset management: Image enhancement and check-ins for various EPSON products on their estore.
  • Publishing European localization content (French, German, Italian, Polish & Hungarian etc) for EPSON products on estore.

Component Engineer

TATA Consulting Services
Bangalore
12.2007 - 07.2009
  • RoHS Data Collection and Datasheet collection from different manufacturers and suppliers.
  • Rising of ECO (Engineering Change Orders) in Oracle database.
  • Capturing the RoHS properties like Peak Reflow Temperature, MSL etc
  • Form & Fit Review.
  • Project Management Operations – Contract Management for the new projects, Billing for the projects, Work Order Number (WON) creation, Monthly review meeting metrics and presentation, Resource management of unallocated associates.

Component Engineer

Adarsh Solutions Pvt. Ltd
Bangalore
05.2005 - 12.2007
  • Content Publishing for Hazmat Products: Sourcing Hazardous materials in the Supplier products from the Supplier web site (or) Supplier filled templates and providing that data to the manufacture through IHS parts management system.
  • Job involves analyzing the function and applications of different electronic components of the manufacturers and capturing the important properties of that component that are required for the customers.
  • Obsolescence Management, RoHS Compliance, Alternate Equivalents and Sourcing, PCN data, Alert notifications data collection.
  • Provide Alternates/Cross References for EOL and Obsolete Part Numbers.

Education

• Diploma in Electronics And Telecommunications - Electronics And Communications Engineering

Government Polytechnic Kushalnagar
Kushalnagar
03-2004

Skills

  • Fatwire - Content Management System
  • Agile PLM
  • Rally
  • MS Excel, MS PowerPoint, MS Word
  • Basics of C and C
  • Cisco Specific Tools
  • Leadership
  • Excellent communication
  • Microsoft office
  • Data management
  • Project planning
  • Teamwork and collaboration
  • Training & Development

Languages

English
First Language

Timeline

Software Licensing Specialist / Business Analyst

Cisco Systems
12.2019 - Current

Product Change Analyst/ Software Licensing

TATA Consultancy Services
03.2011 - 12.2019

Content Analyst – Spend Data Management

Ariba Technologies Pvt Ltd
07.2010 - 02.2011

Analyst – Content Management System

LG Consulting Services
02.2010 - 06.2010

Component Engineer

TATA Consulting Services
12.2007 - 07.2009

Component Engineer

Adarsh Solutions Pvt. Ltd
05.2005 - 12.2007

• Diploma in Electronics And Telecommunications - Electronics And Communications Engineering

Government Polytechnic Kushalnagar

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