Summary
Overview
Work History
Education
Skills
Timeline
Generic

RANJITH KUMAR V

Thanjavur

Summary

Motivated Bank Manager with 15 years of banking experience to passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and management skills.

Overview

15
15
years of professional experience

Work History

Branch Manager

City Union Bank
01.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Deputy Manager of Operations

City Union Bank
01.2017 - 12.2023
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Generated repeat business through exceptional customer service.

Assistant Bank Manager

City Union Bank
04.2013 - 12.2016
  • Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
  • Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
  • Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
  • Contributed to the achievement of financial targets by effectively managing budgets and controlling expenses within the branch.

Relationship Officer

City Union Bank
12.2009 - 03.2013
  • Facilitated meetings and discussions between clients, sales and delivery teams.
  • Increased referral business by actively networking within the community and participating in local events representing the bank.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.

Education

MBA - FINANCE AND HR

ICFAI UNIVERSITY
Thanjavur, India
04.2009

B.TECH - Electronics And Communications Engineering

SASTRA UNIVERSITY
THANJAVUR
09.2006

Diploma in Electronic And Communication Engg -

SHANMUGHA POLYTECHNIC
Thanjavur, India
04.2003

Skills

    Branch Operations Management

    Customer Service

    Customer Relationships

    Excellent time management skills

    Strong team-builder

    Client Relationship Management

    Cash Handling

    Operations Management

    Work Prioritization

Timeline

Branch Manager

City Union Bank
01.2023 - Current

Deputy Manager of Operations

City Union Bank
01.2017 - 12.2023

Assistant Bank Manager

City Union Bank
04.2013 - 12.2016

Relationship Officer

City Union Bank
12.2009 - 03.2013

MBA - FINANCE AND HR

ICFAI UNIVERSITY

B.TECH - Electronics And Communications Engineering

SASTRA UNIVERSITY

Diploma in Electronic And Communication Engg -

SHANMUGHA POLYTECHNIC

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