Ranna Gaurav
Bengaluru
Summary
A seasoned CRM professional with over 15 years of experience driving Salesforce initiatives across diverse roles including Senior Developer, Technical Business Analyst, Solution Architect, and Technical Project Manager. Known for delivering impactful business solutions, leading cross-functional teams, and managing complex projects from conception to delivery. Recognized for bridging business and technology, fostering stakeholder collaboration, and contributing to pre-sales and solution strategy, enabling organizations to achieve measurable outcomes and maximize CRM value.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Program Director (Associate Director)
Virtusa Consulting Services Pvt Ltd
03.2025 - Current
- Managed a team of 30 plus Salesforce Professionals for one of the APAC Based Financial Services Client.
- Led program development initiatives, aligning project goals with organizational strategy.
- Mentored cross-functional teams, enhancing collaboration and productivity across departments.
- Implemented process improvements, resulting in streamlined operations and increased efficiency.
- Monitored shift changes to uphold successful operations strategies and maximize business success.
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Facilitated workshops for staff members on various topics related to effective programming or best practices in their field of expertise.
- Involved with the Pre-Sales activities at the Salesforce Practice.
- Led the Pre-Sales activity on the SFMC Cloud for one of the clients.
Associate Principal Engineer (Project Manager)
Navarro Enterprise Services Private Limited
09.2020 - 03.2025
- Collaborated with product owners and stakeholders to elicit, analyze, and refine business requirements, ensuring alignment with Salesforce solution objectives.
- Authored clear user stories, facilitated grooming sessions, and led sprint planning, demos, and retrospectives to drive Agile project delivery.
- Designed solution architecture in partnership with Solution and Technical Architects, ensuring scalable and maintainable Salesforce implementations.
- Managed release cycles and CI/CD pipelines, coordinating deployments across multiple environments while minimizing production risks.
- Liaised effectively with clients, delivery teams, QA, and other stakeholders to ensure project milestones and timelines were met.
- Served as a CRM Consultant by delivering PoCs, evaluating Salesforce functionalities, and recommending enhancements for in-house CRM systems.
- Contributed to pre-sales initiatives for clients across industries including CPG, Sales Cloud, and FMCG, supporting solution proposals and demonstrations.
Application Development Team Lead
Accenture Solutions Private Limited
08.2018 - 09.2020
- Collaborated with stakeholders to define requirements and translate them into clear, actionable user stories for Salesforce implementations.
- Conducted Salesforce training sessions for business users and stakeholders, enabling adoption and effective use of platform functionalities.
- Supported pre-sales initiatives by delivering demos, PoCs, and solution evaluations to demonstrate Salesforce capabilities to prospective clients.
- Worked extensively on Vlocity CPQ and Order Management modules, implementing product configurations, pricing rules, and order fulfillment processes.
- Coordinated with delivery teams, QA, and stakeholders to ensure timely and high-quality Salesforce delivery.
Senior Consultant
Capgemini Technology Services India Limited
04.2015 - 08.2018
- Developed REST API integrations to transfer order details from Salesforce to external systems.
- Performed declarative development using Process Builders and Flows.
- Delivered custom development using Apex and Lightning (Aura).
- Designed and executed data migration processes for datasets up to several hundred thousand records, ensuring data accuracy and integrity.
- Mentored junior team members and conducted Salesforce training sessions, fostering skill development and knowledge sharing.
- Created Proofs of Concept (PoCs) to demonstrate Salesforce capabilities for internal practice and client solutions.
- Contributed to pre-sales activities, including solution design, effort estimation, and client presentations.
- Built solutions on the Vlocity platform, including OmniScripts, DataRaptors, and Integration Procedures, delivering industry-specific CPQ and order management functionality.
IT Analyst
Tata Consultancy Services Limited
12.2009 - 04.2015
- Delivered Salesforce solutions through configuration and customizations, including custom objects, fields, page layouts, workflow rules, approval processes, Process Builder, and custom settings.
- Performed custom development using Apex and Visualforce to implement business logic and enhance user experience.
- Executed data migration from legacy systems to Salesforce for Sales Cloud objects (Account, Contact, Opportunity, OLI, Quote, QLI) using Apex Data Loader, ensuring accurate and timely data transfer.
- Developed system integrations: inbound integration to bring Accounts data into Salesforce, and outbound integration to send Opportunity data to external systems.
- Successfully transitioned from Siebel Admin/Development to Salesforce developer, leveraging prior CRM experience to accelerate learning and delivery.
- Mentored new team members and conducted Salesforce knowledge-sharing sessions, enhancing team capability and onboarding efficiency.
Education
Bachelor of Engineering - Computer Science
VTU
01.2009
PGDBA - CRM
SCDL
PuneSkills
- Salesforce Solutions & CPQ
- Technical Leadership
- Consulting
- Project & Delivery Management
- Business Process Optimization
- Stakeholder Engagement
- Cross-Functional Team Handling
Certification
- Salesforce.com Certified Force.com Developer (DEV401)
- Salesforce.com Certified Administrator (ADM 201)
- Salesforce.com Certified Sales Cloud Consultant
- Salesforce.com Certified Service Cloud Consultant
- Salesforce.com Certified Platform Developer I & II
- Salesforce.com Certified Platform App Builder
- Salesforce.com Certified CPQ Specialist Salesforce.com
- Certified OmniStudio Developer Salesforce.com
- Certified Vlocity CPQ Developer
- Certified Scrum Master (CSM)
- Six Sigma Green Belt
- ITIL
Timeline
Associate Program Director (Associate Director)
Virtusa Consulting Services Pvt Ltd
03.2025 - Current
Associate Principal Engineer (Project Manager)
Navarro Enterprise Services Private Limited
09.2020 - 03.2025
Application Development Team Lead
Accenture Solutions Private Limited
08.2018 - 09.2020
Senior Consultant
Capgemini Technology Services India Limited
04.2015 - 08.2018
IT Analyst
Tata Consultancy Services Limited
12.2009 - 04.2015
Bachelor of Engineering - Computer Science
VTU
PGDBA - CRM
SCDL