Ranpreet Arora
Faridabad
Summary
Supplier Onboarding & Marketplace Growth professional with over 12 years of experience across e-commerce, seller management, training, and business development. Strong expertise in onboarding high-potential suppliers, negotiating commercials, driving marketplace growth, and optimizing ROI through promotions and assortment expansion. Experienced in working with category, marketing, merchandising, and operations teams to deliver supply-side excellence.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Snapdeal
Gurgaon
08.2014 - Current
- Onboarding organic sellers, process training, and margin negotiations.
- Build and manage long-term relationships with private brands and key vendors, acting as the primary point of contact.
- Drive seller participation in marketing RO programs, promotions, and visibility initiatives to support marketplace growth.
- Support sellers with price benchmarking and competitor parity to improve order conversion.
- Work closely with marketing teams to launch joint initiatives that enhance seller visibility and revenue potential.
- Conduct gap assortment analysis by benchmarking competitor platforms and enabling sellers to list relevant products.
- Validate and approve marketing RO proposals before entering in DB.
- Plan and execute homepage, category, and platinum banner calendars in coordination with merchandising teams.
- Coordinate with category, merchandising, and marketing teams for smooth seller execution.
- Conduct regular seller training webinars on panel updates, advertising benefits, and growth best practices.
- Mentored sellers on improving GMV contribution through better assortment planning and marketplace best practices.
- Drove product assortment expansion by guiding sellers to upload relevant and high-potential products.
- Executed gap assortment initiatives by comparing assortments across leading e-commerce platforms.
- Guided sellers on the impact of ratings, reviews, and top-performing products on sales.
- Ensured high seller satisfaction through structured guidance and timely issue resolution.
- Created voice-over content for training videos, supporting onboarding and knowledge transfer.
- Assisted in developing IVR recordings to improve customer interaction and call flow efficiency.
Senior Customer Service Executive (Major Accounts)
TNT India Private Limited
12.2010 - 08.2013
- Managed key enterprise and international clients with end-to-end operational ownership.
- Coordinated shipments, documentation, reporting, and SLA adherence.
- Developed strong expertise in stakeholder management, service quality, and escalation handling.
Overseas Coordinator
Atlas Shipping Services Private Limited
03.2010 - 12.2010
- Coordinated end-to-end sea freight operations, including booking, documentation, vessel scheduling, and cargo movement for international shipments.
- Liaised with overseas agents, freight forwarders, to ensure smooth shipment execution.
- Coordinated with customs clearance teams to ensure accurate documentation and avoid delays or penalties.
- Supported billing and invoicing by validating freight charges and coordinating with finance teams.
Customer Relationship Executive
Blue Dart Express Limited
05.2008 - 02.2010
- Managed key enterprise and clients with end-to-end operational ownership.
- Coordinated shipments, documentation, reporting, and SLA adherence.
- Supported key accounts by ensuring service continuity and proactive communication during operational challenges.
- Worked closely with sales and operations teams to retain customers and improve service quality
Education
Master of Commerce (M.Com) -
Dr. Bhimrao Ambedkar University
Agra01-2007
Bachelor of Commerce (B.Com) -
Dr. Bhimrao Ambedkar University
Agra01-2004
Skills
- Seller Onboarding & Activation
- Seller / Vendor Account Management
- Business Development & Revenue Growth
- Margin & Marketing RO Negotiation
- RO Validation
- Assortment Expansion & Gap Analysis
- Banner & Promotion Planning
- Seller Training & Enablement
- Cross-Functional Stakeholder Management
- Advised sellers on ad formats, budget allocation, and campaign strategy to improve visibility, traffic, and conversions
- Guided sellers through the ads dashboard, campaign setup, and performance tracking
Awards & Honors
- Excellence Award – Reward & Recognition Program
- Alchemist Award for performance excellence
- Recognized for contribution to organizational social media and marketing videos across LinkedIn, Instagram, and YouTube
Timeline
Assistant Manager
Snapdeal
08.2014 - Current
Senior Customer Service Executive (Major Accounts)
TNT India Private Limited
12.2010 - 08.2013
Overseas Coordinator
Atlas Shipping Services Private Limited
03.2010 - 12.2010
Customer Relationship Executive
Blue Dart Express Limited
05.2008 - 02.2010
Master of Commerce (M.Com) -
Dr. Bhimrao Ambedkar University
Bachelor of Commerce (B.Com) -
Dr. Bhimrao Ambedkar University