Rashi Maheshwari
New Delhi
Summary
Detail-oriented and analytical professional with 2+ years of experience in fraud detection and prevention at American Express and NatWest Group. Demonstrated expertise in conducting investigations, analyzing data, and ensuring compliance with regulatory standards. Proven ability to collaborate with cross-functional teams to implement effective fraud prevention strategies and enhance security measures. Seeking to leverage my skills and experience in a dynamic AML/KYC Analyst role.
Overview
3
3
years of professional experience
Work History
Senior Fraud Analyst
American Express
Gurgaon, Haryana
03.2023 - 11.2023
- As a Senior Fraud Analyst at American Express, I played a critical role in ensuring the security of financial transactions and preventing fraudulent activities of our clients
- Conducted extensive research and background verification via different software like Ekata, Interceptas, and Jabber to validate transaction legitimacy.
- Analyzed customer data and identified anomalies that enabled proactive fraud prevention, resulting in a 90% reduction in fraud attempts.
- Conducted detailed investigations into suspicious transactions, identifying and mitigating fraudulent activities.
- Collaborated with compliance teams to ensure adherence to AML regulations.
- Prepared comprehensive reports for regulatory bodies, ensuring compliance with statutory requirements.
Fraud Analyst
NatWest Group
Gurgaon, Haryana
06.2021 - 10.2022
- As a Fraud Analyst at Natwest Group, I provided support to customers in resolving inquiries and complaints, resulting in a 95% decrease in unresolved cases
- Promptly handled an average of 70 customer inquiries and complaints per day by delivering the correct and useful resolutions
- Developed and maintained fraud detection policies and procedures, enhancing organizational security.
- Enhanced my skills in various applications and execution of tasks through various software like Back Office, Cloud 9, VES, DDIC, GAS Portal, and CES
- Cross-trained in multiple processes including Secure messaging and Web messaging.
Student Advisor (Internship)
James Lind Institute and Rushford Business School
New Delhi, Delhi
01.2021 - 03.2021
- JLI and RBS are online institutions that provide online courses all over the world
- Developed and maintained a comprehensive database of customers and contacts to facilitate customer outreach and engagement
- Everyday interaction with a new set of international students
- Improved communication skills and enhanced knowledge of different courses.
Education
Bachelor of Arts -
Delhi University
New Delhi, Delhi12.2020
High School Diploma -
Moti Ram Memorial Sr. Sec. School
New Delhi, Delhi03.2017
Skills
- Banking
- Microsoft excel
- Risk management
- Communication skills
- Powerpoint
- AML Compliance
- Transaction monitoring
- Anti-Fraud Systems
Extracurricular Activities
Arts and Culture Society, Satyawati College
- Got sponsorship from a local restaurant.
- Organizer of Art fest
Fashion Society, Satyawati College
- Took auditions for society
- Being an active member, attended multiple events, and even went to other colleges
Shikshit Deshbhakt Foundation, NGO
- Understanding the dynamics of how NGO's work.
- Distributing stationary across multiple slum areas.
- Educating these kids with basic skills which helped them get more education like how to use internet for education.
Languages
English
Bilingual or Proficient (C2)
Timeline
Senior Fraud Analyst
American Express
03.2023 - 11.2023
Fraud Analyst
NatWest Group
06.2021 - 10.2022
Student Advisor (Internship)
James Lind Institute and Rushford Business School
01.2021 - 03.2021
Bachelor of Arts -
Delhi University
High School Diploma -
Moti Ram Memorial Sr. Sec. School