Customer-oriented professional with over 7 years of experience building relationships, retaining top accounts and growing profit channels. Self-motivated with expertise in introducing products and implementing pricing models.
Overview
7
7
years of professional experience
Work History
Branch Manager
AXIS BANK Ltd.-INDIA
09.2023 - Current
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
BRANCH MANAGER
Yes Bank Ltd
11.2021 - 09.2023
Mentored staff to increase sales success and productivity
Designed sales and service strategies to improve revenue and retention
Developed annual branch business plans for maximum profitability and effectiveness
Maximized branch revenue by optimizing operations
Completed audits and checklists to achieve regulatory compliance.
DEPUTY BRANCH MANAGER
Yes Bank Ltd
03.2021 - 10.2021
Utilized up-to-date information to make effective decisions in branch operations
Supervised branch operations and made continuous improvements in each area
Achievement of assigned Targets by generating business and cross sales
Provide direction and leadership to all employees to maximize productivity and bottom line profitability
Developed strategic plans for day-to-day financial operations.
CSO
Axis Bank Ltd
03.2017 - 02.2021
Ensure achievement of assigned Targets by generating business and cross sales
Key Customer Relationship Management & supervision of all High Net Worth customer programs
New acquisition of HNI client and deepening relationship to increase the CASA
Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices
Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.