Rashi Agrawal
Bangalore
Summary
HR Operations Manager with 14 years of experience leading global HR operations across diverse industries. Expert in HR shared services, HR transformation, and digital platforms including Workday, ServiceNow, and DocuSign. Proven leader focused on operational efficiency and business aligned HR delivery.
Overview
14
14
years of professional experience
Work History
HR Manager
ATKINSREALIS
06.2024 - Current
- Leading the HR operations of 7 team members within the shared service centre.
- Ensure timely execution of core HR processes - onboarding, offboarding, employee data management, payroll interface, benefits administration, employee letters, query management and process improvement.
- Monitor adherence to SLAs, timelines, and KPIs for service excellence across HRSS activities.
- Escalation matrix for any unresolved queries raised.
- Facilitating collaboration and motivating high performance among team members.
- Provide clear direction to team members regarding responsibilities and expectations.
HR Manager
LONDON STOCK EXCHANGE GROUP
03.2020 - 05.2024
- Led HR operations for a global workforce of 8, overseeing onboarding, talent management, and operational HR processes.
- Led successful HR transformations, including the management of large-scale projects and optimizations within the HR service delivery model like Global Parental Leave, Leave of Absence, Global Mobility etc, on-site in London.
- Played a pivotal role in HRIS optimization and data management, enhancing reporting capabilities and ensuring accurate, real-time data.
- Acted as a Global Knowledge Expert for Workday, leading the adoption of digital tools (Workday, ServiceNow, DocuSign) to streamline HR processes.
- Directed end-to-end onboarding and offboarding processes, ensuring compliance and alignment with company policies.
- Developed HR policies that improved operational efficiency while complying with employment laws.
- Collaborated closely with internal and external auditors to maintain compliance and improve HR processes.
- Spearheaded design of redundancy framework, facilitating smooth transitions for impacted employees.
- Successfully executed three end-to-end M&A processes, integrating HR policies and ensuring employee transitions.
Senior HR Lead
OSB INDIA
04.2019 - 03.2020
- Supported day-to-day HR operations, focusing on employee relations and performance management.
- Managed performance appraisal cycle, ensuring timely completion and alignment with organizational goals.
- Resolved employee issues while supporting disciplinary actions and terminations.
- Championed diversity, equity, and inclusion initiatives to enhance workplace culture.
HR Business Partner
CIPLA LIMITED
03.2017 - 04.2019
- Partnering with Business in the Hiring Process, Promotions, Performance Review and Development Plans.
- Maintained HR databases and generated reports to support decision-making processes.
- Effective case management of people related issues such as disciplinary, performance management, grievance, absence management, sexual harassment, discrimination allegations etc.
- Facilitate training programs to enhance employee skills and promote career development.
- Managing queries on SAP.
Senior HR Advisor
ACCENTURE SOLUTIONS PVT LTD
11.2016 - 01.2017
HR Freelancer
INFOSYS, WIPRO and INTERCALL
01.2014 - 08.2016
HR Generalist
CONQUEST INFO SERVICES
04.2012 - 05.2013
Education
Master of Business Administration - Human Resources
CMS Business School, Jain University
Bachelor of Business Administration - Human Resources
Bangalore University
Skills
- Performance Management
- Stakeholder Management
- HR Process Optimization
- Change Management
- HRIS Tools - Workday, Adrenalin, SAP & SuccessFactors
- Microsoft Office - Excel, PowerPoint & Word
- Data Analysis Tools - PowerBi & Tableau
- Query Management Tool - ServiceNow
- Other Tools - DocuSign & Jira
Accomplishments
- Led the largest Harmonization project at LSEG, based in London.
- Recognized as a TOP PERFORMER at LSEG, earning the highest performance rating for three consecutive years.
- Acknowledged by global leaders for my contributions in harmonizing processes and proactively addressing issues, receiving praise and recognition.
- Honored with two 'AIM HIGH' awards at OSB India for exceptional performance.
- Recognized as BEST PERFORMER for three consecutive years at Cipla.
Timeline
HR Manager
ATKINSREALIS
06.2024 - Current
HR Manager
LONDON STOCK EXCHANGE GROUP
03.2020 - 05.2024
Senior HR Lead
OSB INDIA
04.2019 - 03.2020
HR Business Partner
CIPLA LIMITED
03.2017 - 04.2019
Senior HR Advisor
ACCENTURE SOLUTIONS PVT LTD
11.2016 - 01.2017
HR Freelancer
INFOSYS, WIPRO and INTERCALL
01.2014 - 08.2016
HR Generalist
CONQUEST INFO SERVICES
04.2012 - 05.2013
Master of Business Administration - Human Resources
CMS Business School, Jain University
Bachelor of Business Administration - Human Resources
Bangalore University