Summary
Overview
Work History
Education
Skills
Personal Information
General Management Skills
Languages
Accomplishments
References
Timeline
Generic
Rashika

Rashika

Gurgaon

Summary

To work in a challenging environment that will provide opportunities for learning and growth with the best efforts for achieving organizational goals & at the same time having self-development through learning, exposure and seeking my own identity.

I am a personality with flair of result-oriented approach having effective communication and relationship maintaining attitude. To name a few more, excellent at interpersonal skills, self disciplined and motivated. Dedicated Executive committed to accepting and addressing challenges by embracing change and implementing improvements. Proven history of developing strategic initiatives, providing project management and offering results-focused interactions to foster growth. Adept at monitoring actions plans and initiatives to ensure alignment with corporate objectives. Offering 17 years of expertise in Banking settings to fulfill a Branch Banking Operations role.

Overview

17
17
years of professional experience

Work History

Assistant Vice President - BBOG

Axis Bank Ltd
Mumbai
04.2007 - Current
  • Joined Axis Bank Ltd on 13/04/2007 presently posted as Assistant Vice President - BBOG, Central Office
  • Current Posting from 17th May 2022 till date
  • Presently posted at BBOG, Central Office Mumbai in Saksham Team
  • Saksham is an in - house banking ` of Axis Bank Ltd
  • Saksham uses the data hosted on finacle and all branches perform all banking related transactions on Saksham
  • As a part of Saksham Team Central Office, my role is to develop more functionality on the in house application as per branch requirements
  • My role primarily consists of understanding the requirements, discuss the requirement feasibility with the IT teams, drafting the project document, put up the requirement for approval from management, complete the UAT testing, drafting the user guides and final deployment by IT team
  • Post deployment of project taking review of the development and further taking up of additional requirements.

Cluster Operations Manager

Axis Bank Ltd
Gurgaon
05.2018 - 05.2022
  • Working in role of a COM (Cluster Operations Manager)
  • The role of COM (Cluster Operations Manager) was to oversee and handhold the operational parameters of the mapped branches.
  • Operational parameters include the various aspects like internal audit, customer onboarding (CASA FTR), customer servicing (CLH FTR), maintenance of cash within the CRL, training of the resources, ensuring that there are no customer complaints, ensuring the reversal of office accounts in time, ensure that all the triggers (Hunter, Cosmos, RBCTS, etc.) are resolved and closed within the specified TAT, ensuring all the reports IAD, LOC, RBV are complied with and closed within the timelines, PCV of ATM / Recycler of mapped branches are completed as per the schedule and SRs are attended as per the TAT
  • Not limiting to the activities listed above, it is the responsibility of the COM, to ensure that health and hygiene of mapped branches is maintained as per compliance guidelines set in by the bank.
  • As a Cluster Operations Manager I was handling 49 branches of Gurgaon.

Branch Operations Head

  • Have worked in the role Branch Operations Head
  • A team of 5 officials were directly reporting to me
  • The role of Operations Head was to oversee all the operational activities at the branch
  • Operations Head was second in command after the Branch Head.

Accounts Officer

Kandhari Beverages Pvt Ltd.
Chandigarh
06.2016 - 03.2017
  • Maintained accurate records of financial transactions.
  • Managed accounts receivable functions including billing, collections, customer inquiries.
  • Reviewed and reconciled accounts payable and receivable records.
  • Maintained accurate record keeping of all financial transactions.

Education

M.Com -

Himachal University, Shimla

B.Com (Hons) -

Panjab University, Chandigarh

Senior Secondary (Commerce) -

C.B.S.E

Matriculation -

C.B.S.E

Skills

  • Working knowledge of MS-Office (MS Excel, MS Word, and MS Power Point)
  • Expertise on "FINACLE- By Infosys" a comprehensive Core Banking Software
  • Policy compliance
  • Project Management
  • Issue Resolution Skills
  • Operations Management
  • Interview panelist for hiring Branch Heads and Branch Operations Head
  • Conducting investigation for internal frauds and insurance miss sell cases
  • Conducting training for Operation Staff

Personal Information

  • Father's Name: Mr. R.K. Bhalla
  • Mother's Name: Mrs. Raman Bhalla
  • Spouse's Name: Mr. Anshul Chawla
  • Date of Birth: 09/16/85
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

General Management Skills

  • Team leadership skills
  • Rational decision making
  • Competent to work under varied conditions
  • Motivation skills
  • Professionalism

Languages

English, Hindi, Punjabi

Accomplishments

  • Was awarded Resolution Expert by Axis Bank Ltd in year 2018.
  • Long Service Award
  • Appreciation letter received for 3 times from Banking Ombudsman Chandigarh and New Delhi

References

References available upon request.

Timeline

Cluster Operations Manager

Axis Bank Ltd
05.2018 - 05.2022

Accounts Officer

Kandhari Beverages Pvt Ltd.
06.2016 - 03.2017

Assistant Vice President - BBOG

Axis Bank Ltd
04.2007 - Current

Branch Operations Head

M.Com -

Himachal University, Shimla

B.Com (Hons) -

Panjab University, Chandigarh

Senior Secondary (Commerce) -

C.B.S.E

Matriculation -

C.B.S.E

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