Hi, I’m
Rashmi Girdhar
Summary
Accomplished technical communications professional with over a decade of experience in the electronic design automation (EDA), digital media, and software development industries. Demonstrated success in progressively senior roles, including Principal Technical Communications Engineer at Cadence Design Systems, leading end-to-end documentation strategies for complex software products. Skilled in creating and managing a wide range of technical content—user guides, release notes, API documentation, and training materials—while ensuring clarity, consistency, and adherence to industry standards.
Expertise spans the full documentation lifecycle, advanced authoring tools, structured authoring methodologies, and cross-functional collaboration with engineering, UX, and product teams. Recognized for mentoring junior writers, driving process improvements, and adopting emerging technologies to enhance content delivery. Holds dual Master’s degrees in Computer Applications and Information Technology. Currently seeking senior or leadership roles to contribute to high-impact documentation initiatives and innovation in technical communication. Consistently promoted for excellence in managing documentation for flagship products.
Overview
12
years of professional experience
1
Certification
Work History
Cadence Design Systems
Principal Technical Communications Engineer
10.2017 - Current
Job overview
- Authored and maintained comprehensive product documentation, ensuring clarity, accuracy, and usability to support software releases over a period of 7 years and 10 months.
- Planned, organized, and produced diverse technical content such as user guides, release notes, video demos, blogs, error messages, and application notes across multiple product areas.
- Defined and implemented scalable documentation structures and standards, promoting consistency in technical communication deliverables.
- Led complex documentation development lifecycles by coordinating efforts with cross-functional teams including R&D, Product Engineering, and Validation teams.
- Spearheaded initiatives to improve documentation tools and platforms such as online help systems and collaborative authoring environments while contributing to tool evaluations that enhanced broader processes.
- Collaborated with R&D teams to conduct comprehensive interface and user experience reviews, identifying usability enhancements and contributing actionable feedback that improved product accessibility, navigation flow, and overall customer satisfaction.
- Collaborated with cross-functional teams to streamline product development processes and improve time-to-market.
- Mentored junior writers by providing guidance on tools, writing standards, best practices, developed quality metrics for the continuous improvement of documentation across products.
Interra Systems
Senior Information Designer
01.2014 - 09.2017
Job overview
- Supervision of the entire Documentation Development Life Cycle (DDLC), including requirement analysis, design, content creation, deployment, and maintenance.
- Ownership of documentation processes for a key product suite, encompassing requirements assessment, effort estimation, and assignment management.
- Analysis of client requirements and feedback to ensure the delivery of high-quality technical content aligned with user needs.
- Collaboration with developers and testing teams to produce precise and accurate technical documentation.
- Creation of diverse technical documents such as user guides, installation manuals, API guides, training materials, and datasheets using advanced authoring tools within standardized formats.
- Leadership of a team comprising two junior writers following promotion to Senior Information Designer in February 2016.
Grapecity India Pvt. Ltd
Associate Technical Writer
01.2014 - 12.2014
Job overview
- Conducted analysis of client requirements and feedback to ensure the production and delivery of high-quality content aligned with project objectives.
- Collaborated with development teams and content creators, both locally and internationally, to produce accurate, consistent, and technically precise documentation.
- Developed samples for .NET-based software controls, integrating code into related documents to enhance usability and clarity.
- Identified and reported bugs or unexpected behavior in software controls to improve product performance and functionality.
- Leveraged advanced authoring tools to design, develop, and format user manuals adhering to standardized company guidelines.
- Ensured seamless communication between technical and non-technical stakeholders to align documentation efforts with organizational goals.
Insurance Brokers Pvt. Ltd
Executive-Operations (Corporate)
01.2009 - 12.2010
Job overview
- Company Overview: SMC Insurance Brokers is one of India's leading insurance brokerage companies with client lists of more than 80% of the insurance industry.
- Acquisition of clients and new business
- Taking care of existing client concerns and queries
- Handling claims of clients
- Coordinating between client, insurance company and TPA (if applicable)
- Follow-up with clients for policy renewals
- Getting quotations from and negotiations with insurance companies as per client requirements
IBM
Lead Technical Support, Operations
01.2003 - 12.2005
Job overview
- Directed and mentored a team of 20 professionals, focusing on enhancing technical skills and fostering career development within the organization.
- Delivered comprehensive technical support for two financial software platforms, addressing issues related to Windows systems and networking configurations.
- Offered investment-related guidance by handling queries on stocks, bonds, and other financial instruments as an Investment Specialist.
- Conducted daily mentorship sessions for new agents to streamline onboarding processes and ensure effective transfer of knowledge.
- Prepared detailed weekly performance reports for team members, identifying areas for improvement and driving professional growth.
- Recognized with Certificates for Excellence in 2003 and 2004; promoted to Lead Technical Support, Operations in April 2005 due to outstanding contributions to team performance and operational efficiency.
Education
The Writers Block
Fundamental Cert. Program in Technical Writing from Technical Writing
06.2013 - 11.2013
Preston University
Master of Science from Information Technology
07.2002 - 08.2004
MS University
Master in Computer Applications from Computer Applications Development
07.2002 - 08.2004
Gauhati Commerce College
Bachelor in Commerce from Business Accountancy
07.1996 - 09.1999
St. Mary's English High School
High School
01.1984 - 04.1994
Skills
- Authoring Tools: Adobe FrameMaker, Adobe RoboHelp, SnagIt
- Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint)
- Programming & Web Technologies: Python, C, Java, HTML, JavaScript
- Databases: RDBMS concepts, SQL Server, Oracle, MS Access
- Operating Systems: Windows, Unix, MS-DOS, macOS
- Documentation Platforms: Confluence, Structured Authoring
- Technical Expertise: System Analysis & Design, Technical Writing
- Soft Skills: Clear and Effective Communication, Detail-Oriented, Team Collaboration
- Professional Strengths: Analytical Thinking, Project Coordination, Rapid Technology Adoption, Continuous Learning
Certification
Certified Technical Writer
- Fundamental Certification Program in Technical Writing, The Writers Block, Bengaluru - 11/2013
Professional Qualifications
- SAP Netweaver (ABAP) Training, Siemens, New Delhi, Oct 2005
- Diploma in Systems Programming, NIIT, Oct 1995
- Diploma in Sun Java Programming, NIIT, Nov 1995
Interests
Reading fiction and non-fiction books
Listening to music
Collecting Ganesha idols in different materials
Timeline
Principal Technical Communications Engineer
Cadence Design Systems
10.2017 - Current
Senior Information Designer
Interra Systems
01.2014 - 09.2017
Associate Technical Writer
Grapecity India Pvt. Ltd
01.2014 - 12.2014
The Writers Block
Fundamental Cert. Program in Technical Writing from Technical Writing
06.2013 - 11.2013
Executive-Operations (Corporate)
Insurance Brokers Pvt. Ltd
01.2009 - 12.2010
Lead Technical Support, Operations
IBM
01.2003 - 12.2005
Preston University
Master of Science from Information Technology
07.2002 - 08.2004
MS University
Master in Computer Applications from Computer Applications Development
07.2002 - 08.2004
Gauhati Commerce College
Bachelor in Commerce from Business Accountancy
07.1996 - 09.1999
St. Mary's English High School
High School
01.1984 - 04.1994
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