RASHMI H P
Bengaluru
Summary
Pursuing a challenging role in a fast-paced tech company to apply the troubleshooting and problem-solving skills honed through two years of hands-on experience. Utilizing my Knowledge, Skills and Abilities for the growth of my organization, which in turn provides an environment where talent reign supreme, leading to my personal and professional growth.
Overview
4
4
years of professional experience
Work History
Desktop Support Engineer
VSM Infotech Pvt Ltd
01.2024 - Current
- Providing technical support to users on various hardware and software issues
- Troubleshooting and diagnosing problems, and performing remote or on-site repairs
- Installing, configuring, and maintaining equipment and software
- Documenting and updating computer inventory and technical issues
- Helping new employees set up their workstations and accounts
- Perform routine updates of desktop hardware and software
- Providing emergency support as needed
- Managing Critical escalations, High-priority tickets, real-time issues, escalations, Operational SLAs, and Compliance with the information security requirements covering all shifts (24/7) support
- Ensuring to meet all client SLAs and Managing all the Critical client tickets
- Monitor, analyse and address reliability and performance issues
- Supported in all the daily operations issue to SM and MD level from login to OS installation
- Training the new Joiners on Customer handling, technical and process
- Managing employee system restriction through the group web administrator directory.
Operation Associate
BYJUS, Think and Learn Pvt Ltd
06.2021 - 07.2022
- Troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications
- Provide installation, configuration, and support of desktop computers, peripheral equipment and software
- Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner
- Perform routine updates of desktop hardware and software
- Rebuild, configure and repair desktop equipment as needed
- Successfully managed, maintained and troubleshot of customer issues in high pressure, deadline driven environment.
Education
MBA -
Oxford College of Engineering
12.2021
BSC - Computer Science
Govt First Grade College
12.2018
PUC -
Nutana INDP PUC College
12.2014
SSLC -
B V S English Medium High School
12.2012
Skills
- Service Level Adherence
- Maintenance and Repairs
- System Security
- Documentation & Reporting
- Troubleshooting
- Installation & Configuration Support
- Applications Support
- Team Coordination
Languages
English
Kannada
Telugu
Hindi
Personal Information
- Date of Birth: 07/14/96
- Marital Status: Single
Hobbies and Interests
- Cycling
- Traveling
- Reading Novels
- Violin Player
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge.
Timeline
Desktop Support Engineer
VSM Infotech Pvt Ltd
01.2024 - Current
Operation Associate
BYJUS, Think and Learn Pvt Ltd
06.2021 - 07.2022
BSC - Computer Science
Govt First Grade College
PUC -
Nutana INDP PUC College
SSLC -
B V S English Medium High School
MBA -
Oxford College of Engineering
Similar Profiles
Ghatke D Rakesh RaoGhatke D Rakesh Rao
Associate Software Engineer at VSM Software Pvt LtdAssociate Software Engineer at VSM Software Pvt Ltd
Vikram Kumar DulgachVikram Kumar Dulgach
Sr. Android Developer at Impact Infotech Pvt. Ltd(Deployed to ATOS India pvt ltd)Sr. Android Developer at Impact Infotech Pvt. Ltd(Deployed to ATOS India pvt ltd)
Kuldeep SinghKuldeep Singh
Asst. General Manager at Bhutani Infra Pvt. Ltd, Digi Infotech Pvt. LtdAsst. General Manager at Bhutani Infra Pvt. Ltd, Digi Infotech Pvt. Ltd