Rashmi Kumari
Senior Associate
kolkata,west bengal
Summary
I'm a Senior Associate with over five years of extensive experience in customer service and quality assurance projects. My role has encompassed various facets, including active involvement in business development initiatives, delivering high-level customer service, and conducting thorough call quality audits for clients. Through my tenure, I have honed my skills to ensure a seamless blend of customer satisfaction and adherence to quality standards in project deliverables.
Overview
5
5
years of professional experience
1
1
Language
Work History
Quality Analyst
Tata Consultancy Services (TCS)
11.2021 - Current
- Experienced professional in SAP CRM, Utility Sector, and various software applications (Galileo, Lead Squared, Citric, Ameyo). Worked as a senior back office advisor, WFM, escalation advisor, and trainer. Currently, a QA dealing directly with UK clients, auditing data, and providing performance feedback to associates.
- Developed and maintained quality assurance procedure documentation.
Business Development Associate
Think and Learn Pvt Ltd (Byju's)
09.2020 - 09.2021
- Byju's is an Indian multinational educational technology company contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJUS personalized learning journey
Associate
Concentrix Daksh India pvt. ltd
11.2018 - 09.2020
- In a multinational company's GOMMT process within the travel domain, the focus is on customer relationship management and problem-solving. Professionals handle customer interactions, address travel-related issues, and ensure efficient global operations. Key skills include communication, problem-solving, and familiarity with travel industry technology.
- Greeted customers and offered assistance for increased customer satisfaction.
Education
Graduation -
Marwari College, Ranchi University
Intermediate -
Lala Lajpat Rai School (CBSE)
Matriculation -
Lala Lajpat Rai School (CBSE)
Ranchi 04.2001 -
Skills
SQL Understanding
Accomplishments
- Team Lead
- Participated and Lead Team as in cultural, physical and intellectual activities at school levels
- Ideas Presenter
- Won Gold and Silver Medal in School Annual Fest at Inter-Class Debates and Elocution for my Fluent Presentation of Ideas and Words in English.
- Quality Analyst
- Currently, employed as a Quality Analyst, directly engaging with UK clients. Responsibilities include auditing client data and delivering performance feedback to associates.
Personal Information
DOB: 06/20/96
Location: Newtown, Kolkata, WB-700156
Contact: 7004966527
Email: rashm43@gmail.com
Projects
I served as a media organizer for the state-level aptitude exam MPAT 2017. Additionally, I worked as a computer operator at GEMS PROJECT PVT. LTD. near Lala Lajpat Rai School, Pundag, Ranchi, using Microsoft Office. This role was from 1st October to 31st March.
Timeline
Quality Analyst
Tata Consultancy Services (TCS)
11.2021 - Current
Business Development Associate
Think and Learn Pvt Ltd (Byju's)
09.2020 - 09.2021
Associate
Concentrix Daksh India pvt. ltd
11.2018 - 09.2020
Matriculation -
Lala Lajpat Rai School (CBSE)
04.2001 -
Graduation -
Marwari College, Ranchi University
Intermediate -
Lala Lajpat Rai School (CBSE)
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Amol PhansekarAmol Phansekar
Business Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTDBusiness Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTD
VINAY KUMAR BHAGATVINAY KUMAR BHAGAT
Sr. Test Analyst at Tata Consultancy Services (TCS)Sr. Test Analyst at Tata Consultancy Services (TCS)
Shrushti GirapShrushti Girap
Automation Tester at Tata Consultancy Services (TCS)Automation Tester at Tata Consultancy Services (TCS)
Trideep MondolTrideep Mondol
Senior Customer Service Representative at Teleminds Infotech Private LtdSenior Customer Service Representative at Teleminds Infotech Private Ltd