Rashmi P

• Supported teams in continuous delivery of Production and Quality work.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Worked varied hours to meet seasonal and business needs.
• Trained and mentored junior staff on reaching Daily targets by clarifying process queries.
• Utilized the feedback to improve process knowledge.
• Prioritized helping team over completing other routine tasks assigned.
• Worked to meet or exceed special targets during peak volume periods.

• Provided in-house training to new employees concerning maintenance of standardized training approaches.
• Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
• Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
• Supervised completion of Assessments and sent results to the higher management.
• Provided virtual training and online presentations.
• Arranged meeting spaces and supporting materials for each class.
• Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
• Maintained standardized training programs by providing comprehensive in-house training to freshers and Lateral Hires hired.

Senior Process Analysts to Trainer

• Process Training and worked as Examiner having Title Expert knowledge such as Title Examining, Searching and well versed with Online search (Netronline) Next ace, Soft pro Select, Data Trace, Title Management, Red vision, Citrix, Fidlar, Title Scan, VM Ware, Data Tree few of Paid Websites on Multiple States like Florida, California, Arizona etc. Worked on Residential process.
• New Hire /Lateral Hire Trainings: Title Essential Program Training (TEP)
• Title Examiners Academy Training (TEA) for Full Search Process.
• Boot Camp Training (Refreshing Training on Processes)
• Non-voice Process Training, Basic MIS reports.
• Quality Assurance Specialist (Quality Check) worked in Auditing all the process across the company for the certified Examiners.
• Tracked attendance and evaluated progress for assigned trainees.
• Monitored participant workflow and behaviors throughout training process.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Mentored new hires, resulting in stronger staff development and increased productivity and quality.
• Educated Trainees on proper use of products and systems.
• Developed effective training plans based on department needs and objectives.
• Supported productivity increase and business growth through new hire training and Lateral Hire mentoring.
• Worked effectively in fast-paced environments.

• Worked flexible hours across night, weekend and holiday shifts.
• Worked on Special Projects
• Worked in REO - Title Searcher/Examiner in Full Search (Florida State) well versed in Applications like: Examiners Work Bench (EWB), Fast, Data Trace, Data Tree, Netronline, Remote Desktop, FS Legal, Redvision etc.
• Examined land records and identified potential problems with title search results as Searcher and Examiner and prepared Preliminary Reports.
• Worked in preparation of title insurance policies and title commitments.
• Utilized various online databases and public land records to verify ownership information.
• Researched ownership interests and liens on real estate properties.
• Drafted title abstracts and legal documents for real estate transactions.