Summary
Overview
Work History
Education
Skills
Accomplishments
Environment
Domain Knowledge
Languages
Tools Utilities
Databases
Timeline
Generic
Ratheesh Chandran

Ratheesh Chandran

Bengaluru

Summary

Dynamic Technical Program Manager with a proven track record at Edge Verve Systems Limited, achieving a 25% reduction in project costs through strategic planning and cross-functional leadership. Skilled in Python programming and stakeholder management, I excel in delivering innovative solutions that enhance operational efficiency and drive significant cost savings.

Overview

18
18
years of professional experience

Work History

Technical Program Manager

Edge Verve Systems Limited
Bengaluru
12.2024 - Current
  • Automated initial troubleshooting for product traceability application errors, reducing resolution time by 15%.
  • Identified recurring configuration issues in product traceability system, decreasing support requests by 30%.
  • Standardized support documentation and training materials, leading to a 10% reduction in handling time per ticket.
  • Analyzed support ticket data, resulting in two key platform updates and an 18% decrease in support volume.
  • Engineered ERP-agnostic solution for regulatory compliance in pallet-level product traceability.
  • Streamlined data mapping from multiple sources into unified system to enhance operational efficiency.
  • Delivered comprehensive traceability reports, improving insights on product locations.
  • Collaborated with software developers to troubleshoot complex technical issues and deliver solutions.

Technical Program Manager

Edge Verve Systems Limited
Bengaluru
12.2015 - Current
  • Achieved 25% reduction in project costs and 20% increase in on-time delivery by leading seven concurrent programs.
  • Led cross-functional teams to ensure timely, within-budget deployment of technical projects.
  • Developed functional solutions that resolved issues efficiently, contributing to significant cost savings.
  • Collaborated with software developers to troubleshoot complex technical challenges and deliver effective solutions.
  • Coordinated resources across teams to resolve issues and execute projects seamlessly.
  • Implemented robust disaster recovery and business continuity plans to mitigate operational risks.
  • Delivered comprehensive training sessions on new technologies to enhance client staff capabilities.
  • Published insights through Tableau and Power BI, optimizing business intelligence reporting.

Team Leader - Project Management

Infosys Technologies
Bengaluru
03.2012 - 12.2015
  • Standardized data mapping across channel partners to ensure consistent nomenclature.
  • Implemented data harmonization program integrating diverse data sources.
  • Utilized machine learning and natural language processing to enhance data preparation.
  • Oversaw product classification based on company-defined attributes and industry standards.
  • Achieved cost savings through automation and process improvements in data analytics.
  • Managed and mentored a team of five, enhancing operational service delivery.
  • Analyzed data from various sources to identify customer satisfaction trends.
  • Ensured compliance with company policies, procedures, and safety regulations throughout project life cycles.

Team Lead

Accenture Services
Bengaluru
05.2010 - 03.2012
  • Developed OneView Application, an integrated tool for global employee management.
  • Customized process-specific modules to enhance organizational efficiency.
  • Generated analytical and qualitative reports to support business functions.
  • Implemented operational benefits such as time savings and cost reductions.
  • Enabled agent-level access for CSRs to track performance against KPIs.
  • Facilitated feedback viewing and monthly TPC completion for individual CSRs.

Software Engineer

Aliment Software Systems
Bengaluru
10.2007 - 04.2010
  • Tracked battery performance individually to enhance UPS reliability during warranty periods.
  • Developed BTMS application to monitor battery movements by serial number.
  • Facilitated access for various stakeholders, including vendors and distributors, to ensure transparency.
  • Provided comprehensive information on company and customer warranty details for batteries.
  • Streamlined warranty claims calculations for diverse battery types using the new system.
  • Enabled customer service teams to efficiently track battery status based on serial numbers.
  • Ensured effective communication of battery performance metrics to all relevant users.
  • Reduced UPS system failures through proactive monitoring of battery conditions.

Education

Master of Computer Applications -

College of Applied Science
Kerala, India

Bachelor of Science -

N.S.S College
Kerala, India

Secondary School Leaving Certificate -

SSM Higher Secondary School
Kerala, India

All India Senior School Certificate -

MES Higher Secondary School
Kerala, India

Skills

  • Program planning and execution
  • Budget management
  • Technical architecture
  • Requirements analysis
  • Strategic thinking
  • Cross-functional leadership
  • Interpersonal communication
  • Process improvement
  • Scrum and Agile methodologies
  • Risk assessment and mitigation
  • Stakeholder management
  • Integration programming
  • Python programming
  • Google Cloud analytics
  • Cost estimation
  • API development
  • PostgreSQL 12
  • Google Cloud SQL
  • Google BigQuery
  • Google Cloud services
  • Power BI analytics
  • Fabric technology
  • AI solutions
  • Azure cloud services
  • GCP expertise
  • Infosys TradeEdge applications
  • Customer relationship management (CRM)
  • Business process outsourcing (BPO)

Accomplishments

  • Employee Stock Exchange Program Reward from Infosys for the year 2020
  • Infosys Stellar Award for delivering excellence for the best-performing project team

Environment

  • Azure
  • GCP
  • Infosys TradeEdge Apps

Domain Knowledge

  • RETAIL
  • CRM
  • BPO

Languages

  • Python & Google Cloud Data Analytics
  • C#.Net
  • API Development & Automations

Tools Utilities

  • Google Cloud Big Query
  • Google Cloud Services
  • Power BI
  • Fabric
  • AI Next
  • Neural Connect

Databases

  • POSTGRES SQL 12
  • Google Cloud SQL
  • SQL Server 2008/2012

Timeline

Technical Program Manager

Edge Verve Systems Limited
12.2024 - Current

Technical Program Manager

Edge Verve Systems Limited
12.2015 - Current

Team Leader - Project Management

Infosys Technologies
03.2012 - 12.2015

Team Lead

Accenture Services
05.2010 - 03.2012

Software Engineer

Aliment Software Systems
10.2007 - 04.2010

Master of Computer Applications -

College of Applied Science

Bachelor of Science -

N.S.S College

Secondary School Leaving Certificate -

SSM Higher Secondary School

All India Senior School Certificate -

MES Higher Secondary School

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Ratheesh Chandran