RATISH BABU
Delivery Manager
Kannur,KL
Summary
Senior Product Manager with over 24 years of diverse Industry experience in Business Analysis, Product Development & SDLC Management, Project Management, Product Support, Delivery Management and Automation across Business Domains which include Aviation, Retail, Travel & Leisure, Finance & Distribution.
Overview
25
25
years of professional experience
Work History
Delivery Manager
Yiron Technologies Pvt Ltd.
05.2025 - Current
- Manage functional delivery for the travel back-office solution FACTS
- Oversee stakeholder management, engaging with multiple stakeholders from a large enterprise client
- Collaborate with stakeholders to plan, prioritize, and deliver product features in a timely and phased manner
- Lead the pre-sales demo teams, ensuring continued business growth and client engagement
- Achievements and Responsibilities:
Product Delivery Manager
Nucore Software Solutions Pvt Ltd.
07.2022 - 04.2025
- Responsible for handling product delivery for the travel back-office product TRAACS
- Currently handling a team of 40 plus resources delivering quality product enhancements to customers in over 35 countries.
- Introduced squad-based Sprint development to handle and delivery of critical projects within agreed timelines.
- Key customer engagement and maintaining sustainable relationships with clients.
- Handled integration of travel booking engines like Juniper, IRIX to TRAACS
- Responsible for PMO activities, building processes across the organization for managing support, requirements, testing, and delivery
- Achievements and Responsibilities:
Head of Product Support
Succevo Solutions India Pvt Ltd
09.2021 - 06.2022
- Responsible for heading the Customer Support and ensuring support within SLAs, with accurate Root Cause Analysis for the MICE product Meetinbox.
- Part of Leadership team entrusted with handling key customer business requirements and coordinating with offshore development team in Georgia.
- Defined and maintained a smooth process for handling customer support activities
- Key customer engagement and maintained sustainable relationships with clients
- Introduced Emergency Response teams to handle the support of critical events
- Achievements and Responsibilities:
Programmer Analyst/ Implementation Lead / Product Technology Lead
Information Dynamics LLC
06.2003 - 09.2021
- Achievements and Responsibilities:
- Responsible for technical support for eTravel2000 and Airline Management System.
- Involved in development of the first phase of the Airline Management System for Daallo Airlines.
- Involved in customizing and developing the in-house Travel and Tourism Back-office ERP Package called eTravel2000.
- Interacted extensively with developers, quality assurance engineers, and project teams regarding scheduling, requirements, design, implementation, testing, and support.
- Implementation Lead | Information Dynamics| January 2005 | Achievements and Responsibilities:
- Continued providing technical support to the support team.
- Oversaw the implementation of Outstation Sales Management for Qatar Airways.
- Performed on site customizations of Invoice and other vouchers as per client requirements.
- Business Analysis and coordinating with Software development team to ensure the on-time delivery.
- Implemented eTravel2000 in various Travel agencies across countries including UAE, Qatar, Bahrain, Kuwait and Ghana. This included the database installations and Key users training.
- Product Technology Lead| Information Dynamics | June 2008 | Achievements and Responsibilities:
- Managing the development and rollout of the inhouse developed Finance and Payroll module and integrating it with various verticals.
- Managed the migration of Automotive Distribution Management System to Oracle 12c (Forms & Reports) at Nissan ME.
- Handled the Corporate Reporting Automation Project for dnata (Emirates Airlines Group) as a subject matter expert and guided the regions / back-office teams in providing quality data for client reporting and Handoffs.
- Handled the initial Gap study, development and implementation for new changes and enhancements in the system following Qatar Airways decision to shift from the existing Lufthansa Booking Engine to AMADEUS.
- Managed Interface development for integration of eTravel2000 with different applications such as Oracle Financials eBusiness Suite, BaaN, JD Edwards, SAP etc.
- Handled the integration of eTravel2000 with various Online Booking platforms to interface the travel and Invoice related information and provide real time Credit Limit information from Backoffice at the time of booking.
- Responsible for client Interface discussions and development to generate handoffs for various travel consolidators like Carlson Wagonlit Travel, HRG, AMEX and BCD, and for credit card integrations with various card vendors.
- Handled the project implementation of eTravel2000 in different countries to include management of 15-20 team resources.
Programmer Analyst
Visesh Infosystems Pvt Ltd
05.2001 - 11.2002
- Involved in developing reports and testing the ERP software for Kalyani Brakes, Jalgaon.
- Actively participated in the development of the distribution solution ERP product for UTPC (ALJ group), Kingdom of Saudi Arabia
- Member of the Implementation team at UTPC Jeddah.
- Carried out customization of the Finance Module and the Sales Module for UTPC.
- Achievements and Responsibilities:
Programmer
Benz Infotech, Cochin
11.2000 - 04.2001
- Part of the implementation team for J.D. Diagnostics Ltd., Cochin.
- Worked both independently and as a team member to write code for various applications.
- Debugged and modified software and exercised strong written and verbal communication skills to achieve the best results.
- Participated in two major projects done for J.D. Diagnostics Ltd., Cochin and Kerala Roadways Ltd., Chennai.
- Member of post implementation maintenance at COFEI, Bangalore for their Stock Trading Operations.
- Achievements and Responsibilities:
Education
B.E (Bachelor of Engineering) - Computer Science
Bangalore University
Skills
Business Requirement Analysis of complex projects
Architecting Enterprise Applications for complex usage
Managing complex and multi-touchpoint Integration Projects
Hands-On Development Skills on multiple platforms
Team Building & Management
Delivery Management of key products
Product Support Management for Multinational clients
References
References available upon request
Accomplishments
- Handled both offshore and onsite Development, Implementation and Support teams effectively over 15+ years.
- Managed Product Support and Client Support of International clients.
- Managed Product Delivery with a team of 40+ resources for international clients.
- Architected, Developed and Managed the Life Cycle of Travel & Aviation ERP Applications
- Handled the integration of the back office application with various Online Booking platforms to interface the travel and Invoice related information and provide real time Credit Limit information from Backoffice at the time of booking.
- Migrated a complex Automotive Distribution Management System for Nissan ME to the latest available platforms.
- Successfully implemented the Airline Outstation Management Solution across 120 countries integrated to multiple internal applications for Qatar Airways.
- Successfully delivered and managed complex Corporate Reporting Automation Project for dnata (Emirates Airlines Group)
- Managed over 150+ software implementations of the of different products across MEA.
- Successfully integrated a host of Business Solutions including ERP’s, Airline & Travel Reservation Systems, Banking & Card Systems, Corporate Operational Business Solutions, Analytics Platforms…etc.
COMPETENCIES, DOMAINS & PROJECTS
- COMPETENCIES
- Business Requirement Analysis
- Techno-Functional Documentation
- Oracle/PL SQL Development
- Product Management
- Integrations & Interfaces
- Implementation & Project Management
- Product Support Management
- Delivery Management
- Scrum, Agile Project Management
- Process Engineering & Audit
- BUSINESS DOMAINS
- Aviation
- Retail
- Finance
- Travel & Leisure
- Distribution & Logistics
- MICE
- Event Management
- HRMS
- CRM
- ENTERPRISE PROJECTS
- NISSAN ME
- QATAR AIRWAYS
- DNATA/EMIRATES AIRLINES
- AL FAHIM GROUP
- MASTERCARD/VISA/AMEX
- CARLSON WAGONLIT TRAVELS
- BCD TRAVELS
- ZAHID TRAVELS
- BAHWAN TRAVEL AGENCY
GENERAL SKILLS & ABILITIES
- Possesses a positive, energetic and professional attitude.
- Achieving goals, creative/strategic thinking and problem solving.
- Demonstrated ability to work and perform at the highest standards in complex and demanding environments.
- Excellent ethics, hardworking, focus minded and sound organizational ability.
- Flexible to change with excellent planning and execution skills and works well within the constraints of tight deadlines.
Timeline
Delivery Manager
Yiron Technologies Pvt Ltd.
05.2025 - Current
Product Delivery Manager
Nucore Software Solutions Pvt Ltd.
07.2022 - 04.2025
Head of Product Support
Succevo Solutions India Pvt Ltd
09.2021 - 06.2022
Programmer Analyst/ Implementation Lead / Product Technology Lead
Information Dynamics LLC
06.2003 - 09.2021
Programmer Analyst
Visesh Infosystems Pvt Ltd
05.2001 - 11.2002
Programmer
Benz Infotech, Cochin
11.2000 - 04.2001
B.E (Bachelor of Engineering) - Computer Science
Bangalore University