Ratish Ravindran
Project
Chennai,Tamil Nadu
Summary
Senior IT professional with 20 years of experience in managing operations support/project management for small to medium size projects across diverse organizations. Seeking challenging assignments with a reputed organization to utilize acquired skills in accomplishing organizational growth objectives Skilled in-Service Delivery Management for Cloud-based customers from Transition to Go-Live which includes recruitment, training, knowledge handover, and day two. Managing end to end operations, including management, maintenance and support of client environments. Handled implementation of Cloud based shared platforms which includes Server implementation, Virtual Machines inside Virtual Private Cloud, Network configurations etc. Experience in the coordination between various teams in the initial network implementation of the projects. Handled Project Management (Agile with JIRA) with IT infra and software development teams for implementation. Adept at working as Service Delivery Operations Manager, Customer Governance, and Customer requirement understanding. Proficient in Cloud Operations Support, implementing changes, and process improvement initiatives. Proven ability in planning and implementing projects based on the project delivery schedules and other SLA parameters. Proven expertise in recruiting, grooming, and mentoring team members based on project and operational requirements. High mentoring ability with excellent communication and team management skills. Possess an analytical mindset.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager
LTIMindtree
Chennai, Tamil Nadu
10.2023 - Current
- Client location software upgrade completed successfully well within timelines adopting project management techniques.
- Accomplishments:
- Accountabilities:
- First Project – Enterprise Automation – Worked with accounts for FTE optimum utilization and resource reduction.
- Second Project – Software Upgrade – Project Management for client software version upgrade
- Third Project – Operations Support – Provided end to end operations support to a client based out of geographies worldwide.
- Fourth Project – OT Infrastructure Transformation – Project Management for client sites new build activities.
Associate Manager
Volante Technologies
Chennai, Tamil Nadu
10.2021 - 09.2022
- Enhanced operational efficiency and service quality by implementing the new change management process.
- Involved in implementing and rendering operations support to the cloud including troubleshooting technical issues.
- Focus on planning and implementing changes including handling tickets, and managing various reports.
- Coordinate activities related to building the Agile and scrum methodologies, working on ITSM tool migration activities.
- Accomplishments:
- Accountabilities:
Associate Consultant - Customer - Biomierieux
HCL Technologies
Chennai, Tamil Nadu
07.2018 - 07.2021
- Successfully retained project with the organization from being wrapped up
- Rendered network data and voice support, and managed implementation and troubleshooting of network devices.
- Focused on new project migrations, implementing various change management initiatives, and processes across the areas of operations.
- Worked on redesigning the processes, and enhanced customer satisfaction through process and performance improvements.
- Assessed team performance and rendered productivity enhancement feedback. Organized training sessions for the team members on the domain concepts.
- Accomplishments:
- Accountabilities:
Associate Operations Manager
Cognizant
Chennai, Tamil Nadu
01.2013 - 07.2018
- Appreciated by the client and the stakeholders for excellent ticket handling.
- Customers handled – Healthcare – Zoetis, Transport – Smartbike, Financial – Voya, Pharma - BenefitServ
- Involved in managing cloud customers and customer implementation in the cloud. Focused on troubleshooting technical issues, implementing processes, and rendering operations support.
- Worked on change management, reporting, and governance. Closed gaps and ensured efficient service delivery to the customer.
- Accomplishments:
- Accountabilities:
Manager
HCL Technologies
Chennai, Tamil Nadu
12.2009 - 01.2013
- Rendered network operations support and implemented network projects. Coordinated activities related to network operations support and project implementation.
- Troubleshot technical issues and implemented changes. Focused on reporting and governance, and process implementation
- Guided team members in imparting domain excellence and managing tickets. Developed rapport with the customers to enhance client satisfaction.
- Accountabilities:
Education
B.E - Electronics and Communication Engineering
Jaya Engineering College
Chennai Tamil Nadu 07.1997 - 04.2001
Skills
Strategy Planning
Program Governance
Project Transitioning
Service Delivery Management
Customer Governance
Cloud Computing
Change & Process Management
Project Management
SLA Compliance
System Management
Client Interaction
Team Coordination
AWS and Azure Cloud implementations support
Networking- Routers, Switches and Firewalls
Talent development
Resource allocation
Cross-functional communication
Documentation and reporting
Troubleshooting and problem resolution
Cross-functional collaboration
Human resources management
Reporting management
Logistics operations management
Corporate communications
Cross-functional team leadership
Teamwork and collaboration
Team leadership
Process improvement
Problem-solving
Training and development
Certification
Microsoft Certified Azure Administrator AZ-104 Cisco Certified Network Associate., Got trained in AWS and Azure., Hardware and Networking certified, AWS and Azure technical training, Agile and Scrum, ITIL v4
PERSONAL DETAILS
- Nationality: Indian
- Date of Birth: 29 Oct 1978
- Maritial Status: Married
- Address: F3 Plot no:25, Adhiti Anugraha Apartments, Balakumaran Nagar, Kolathur, Chennai – 99
Timeline
Senior Manager
LTIMindtree
10.2023 - Current
Associate Manager
Volante Technologies
10.2021 - 09.2022
Associate Consultant - Customer - Biomierieux
HCL Technologies
07.2018 - 07.2021
Associate Operations Manager
Cognizant
01.2013 - 07.2018
Manager
HCL Technologies
12.2009 - 01.2013
B.E - Electronics and Communication Engineering
Jaya Engineering College
07.1997 - 04.2001