RATNA SHEELA
Hyderabad
Summary
Knowledgeable HR professional providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Excellent communication skills combined with analytical and attentive nature.
Overview
8
8
years of professional experience
Work History
Senior Associate
Amazon Development Center (India) Ltd
02.2023 - 01.2024
- Managing time and attendance records for associates at US Fulfillment Centers using MyTime Kronos tool.
- Administering absence management, payroll inputs, and timecard corrections for employees by aligning with their respective lines of business and adhering to relevant policies.
- Absence reporting, responding to queries related to leave requests in accordance with company policies, reviewing schedules, and addressing policy-related inquiries.
- Computing wages and deductions with precision using Payroll Central.
- Ensuring error-free payroll processing; in the event of defects arising from late time submissions, initiating and implementing payroll corrections for closed pay period.
Senior ERC Specialist
Amazon Development Center (India) Ltd
02.2022 - 02.2023
- Contributed to the Employee Resource Center India, delivering comprehensive HR services to Indian employees and alumni.
- Served as primary point of contact for employees, managers, and the HR community.
- Efficiently recorded and managed queries received via phone, emails, and tickets.
- Addressed personalized queries regarding policies, benefits, attendance, payroll deductions, and computed tax calculations for employee deductions.
- Collected information for arrears, missed payments, full and final settlements, and facilitated IT clearance.
- Demonstrated expertise in policies and processes for diverse customer groups.
- Provided HR services, including Employment Verification, Visa cover letters, and Business Invite letters.
- Handled sensitive customer information with integrity and discretion.
- Ensured prompt issue resolution within agreed-upon Service Level Agreements (SLA).
Content Specialist
Thomson Reuters Corporation
07.2016 - 12.2021
- Verified, proofread, and edited US Federal and State legal documents for web and print publication, adhering to court guidelines.
- Tagged keywords, added case-specific attorneys, and validated content to ensure the final product's high quality.
- Proofreading, formatting, and editing of legal documents for print or online publication.
- Oversaw quality checks, audited the team for zero-risk delivery,and monitored workflow queues.
- Worked on cases in compliance with Service Level Agreements(SLA).
Education
Bachelor of Arts - English Literature,Psychology And Journalism
Loyola Academy
05.2016
Intermediate - Zoology, Botany, Chemistry
NRI Academy
05.2013
High School Diploma -
Day Star School
05.2011
Skills
- Advanced Knowledge of Employee Relations
- Comprehensive Knowledge of Employment Policies and Laws
- Investigation and Case Management
- Training and Education Delivery
- Navigating and collecting data from PeopleSoft HRMS portal and Allsec portal (Employee Payroll and Information portal)
- Documentation, Data Analysis and Reporting
- Timekeeping and Payroll processing
- Team Leadership
Timeline
Senior Associate
Amazon Development Center (India) Ltd
02.2023 - 01.2024
Senior ERC Specialist
Amazon Development Center (India) Ltd
02.2022 - 02.2023
Content Specialist
Thomson Reuters Corporation
07.2016 - 12.2021
Bachelor of Arts - English Literature,Psychology And Journalism
Loyola Academy
Intermediate - Zoology, Botany, Chemistry
NRI Academy
High School Diploma -
Day Star School
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