Ratna Bahadur Pradhan
Gangtok
Summary
Dynamic Assistant Manager at The South Indian Bank with a proven track record in regulatory compliance and customer service excellence. Enhanced loan processing efficiency and developed impactful marketing strategies, driving sales growth. Adept at supervising staff and streamlining operations to elevate client satisfaction and branch performance.
Overview
11
11
years of professional experience
4023
4023
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
The south indian bank
Siliguri
12.2014 - Current
- Managed daily branch operations and ensured compliance with banking regulations.
- Supervised staff performance and provided training on customer service standards.
- Coordinated loan processing and documentation for efficient client service delivery.
- Streamlined account opening procedures to improve customer experience and efficiency.
- Assisted in developing marketing strategies to enhance product visibility and sales.
Education
B.com - Commerce
Sikkim Government College
Gangtok 06.2010 - 09.2013
Enchey Senior Secondary School
Gangtok Enchey Senior Secondary School
Gangtok Enchey Senior Secondary School
Gangtok Skills
- Regulatory compliance
- Loan processing
- Customer service
- Branch operations
- Marketing strategies
- Sales enhancement
Languages
Nepali
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Certification
- JAIIB completed
Timeline
Assistant Manager
The south indian bank
12.2014 - Current
B.com - Commerce
Sikkim Government College
06.2010 - 09.2013
Enchey Senior Secondary School
Enchey Senior Secondary School
Enchey Senior Secondary School