Ratnajit Devnath
Gautam Buddha Nagar
Summary
Expertise spans virtualization, system architecture, and infrastructure management across various industries. Accomplished in conducting technical training sessions, evaluating emerging technologies, and ensuring compliance with industry standards. A strategic thinker with a commitment to continuous improvement and a history of successful project deliveries. Experienced and proactive [Job Title] offering [Number] years of progressive warehouse settings serving [Industry] needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Veteran Program manager bringing [Number] years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Senior Central Support Manager
Punjab National Bank Housing Finance Limited
New Delhi
03.2022 - 09.2022
- Led and mentored a team of central support professionals, providing guidance and fostering a collaborative work environment
- Developed and implemented streamlined processes to enhance the efficiency of central support operations
- Allocated resources, including personnel and tools, to meet operational demands and ensure optimal performance
- Monitored team performance and key metrics, implementing improvements to achieve and exceed service level targets
- Oversaw the resolution of escalated customer issues, ensuring prompt and satisfactory outcomes
- Collaborated with other departments, including IT, customer service, and quality assurance, to address and resolve complex issues
- Implemented and monitored quality assurance measures to ensure consistent and high-quality support services
- Prioritized customer satisfaction by implementing initiatives to enhance the overall customer support experience
- Analyzed data related to support tickets, customer feedback, and performance metrics to identify trends and areas for improvement
- Oversaw the integration of new technologies and tools to improve the efficiency and effectiveness of central support processes.
Lead Engineer
INFOCORE Engineering & IT Services
Bangalore
12.2020 - 02.2021
- Provided technical leadership to a team of engineers, guiding them in the execution of projects and ensuring adherence to engineering best practices
- Led and managed engineering projects from conception to completion, ensuring on-time delivery and meeting project objectives
- Collaborated effectively with cross-functional teams, including product management, quality assurance, and other engineering teams, to achieve project goals
- Focused on the design and development of complex systems, incorporating innovative solutions and ensuring alignment with project requirements
- Conducted thorough code reviews to maintain code quality and adherence to coding standards, implementing best practices for quality assurance
- Identified and resolved technical challenges and bottlenecks, employing analytical and problem-solving skills to ensure project success
- Ensured compliance with industry regulations and standards in the design and development of engineering solutions
- Optimized system performance through thorough analysis, identifying and implementing enhancements to improve efficiency
- Managed relationships with external vendors and suppliers, negotiating contracts and ensuring delivery of quality services and products.
Senior VMware Engineer
Verint CES India Pvt. Ltd
Bengaluru
06.2019 - 06.2020
AcisionAcisionHbasevCloudvCenterVCloudVCloud
- Designed and implemented robust VMware system architectures, ensuring scalability and reliability for enterprise-level virtualization environments
- Managed and maintained VMware infrastructure, incvCenterESXi hosts, vCenter servers, clusters, and storage, ensuring optimal performance and resource utilization
- Led the deployment of new VMware environments and performed upgrades to ensure systems were running on the latest versions, incorporating new features and security patches
- Monitored system performance, identified bottlenecks, and implemented optimizations to enhance overall virtualization efficiency
- Conducted capacity planning to anticipate future resource requirements, ensuring that virtualized environments had adequate resources for continued growth
- Developed and maintained comprehensive disaster recovery plans for virtualized environments, minimizing downtime and ensuring business continuity
- Implemented and maintained security measures for VMware environments, ensuring compliance with industry standards and safeguarding against potential threats
- Investigated and resolved complex technical issues, performing root cause analysis and implementing corrective actions to ensure system stability.
Infrastructure Specialist
UST Global
Mumbai
09.2018 - 12.2018
- Designed and implemented robust and scalable infrastructure architectures to meet organizational needs
- Administered and maintained server environments, ensuring optimal performance, security, and reliability
- Managed and maintained network infrastructure, including routers, switches, firewalls, and other networking components
- Administered and optimized storage solutions, ensuring data integrity, availability, and efficient utilization
- Developed and maintained comprehensive backup and disaster recovery plans, minimizing data loss and ensuring business continuity
- Implemented and maintained security measures for infrastructure components, ensuring compliance with industry standards and safeguarding against potential threats
- Monitored system performance, identified bottlenecks, and implemented optimizations to enhance overall infrastructure efficiency.
Senior Technical Specialist
HCL Technologies Limited
Noida
04.2006 - 08.2018
- Provided technical leadership and expertise to guide the successful implementation of complex projects
- Designed and implemented advanced system architectures, ensuring scalability, security, and optimal performance
- Led and managed technical projects from initiation to completion, ensuring adherence to timelines and project objectives
- Collaborated with cross-functional teams, including developers, engineers, and stakeholders, to achieve project goals
- Evaluated emerging technologies and tools, making recommendations for their adoption to improve efficiency and effectiveness
- Investigated and resolved complex technical issues, performing root cause analysis and implementing corrective actions
- Managed relationships with external vendors and service providers, negotiating contracts and ensuring adherence to service level agreements
- Conducted technical training sessions for team members, fostering continuous skill development and knowledge enhancement
- Oversaw the integration of new technologies and systems, ensuring seamless interoperability within the existing infrastructure.
Hardware Consultant
Sitra Infotech Pvt. Ltd
Hyderabad
08.2003 - 09.2005
Education
Bachelor of Engineering in Electronics & Instrumentation -
Berhampur University
01.2001
Skills
- Hyper-V
- Linux
- Hyper-Converged Infrastructure
- Vmware
- Vmware ESXi
- VCenter
- NSX
- VRA
- VCloud
- GIT
- JIRA
- VMware vCenter Server
- VMware NSX
- VMware vCloud Director
- VMware Integrated Openstack
- VCloud Data protection
- HP C7000 Chassis
- BL 460 Gen 10
- DL 380 Gen10
- CentOS
- Red Hat Linux
- RHCOS
- Docker
- Kubernetes
- KVM
- QEMU
- Hadoop
- Hbase
- Hive
- Jasper
- Fedora
- Acision MMSC
- Acision HSP
- Voicemail
- GE FANUC 90/30 PLC System
- GSE S/3 SCADA system
- Planning and Execution of Projects
- Project Lifecycle Management
- Budgeting and Resource Allocation
- Risk Management and Mitigation
- Stakeholder Communication and Coordination
- SLA Compliance
- System Management
- Client Interaction
- Team Coordination
- Retention Strategies
- Policy Enforcement
- Staff Training
- Problem-Solving
- Technical Support Understanding
- Continuous Improvement
- Teamwork and Collaboration
- Leading Team Meetings
- Performance Evaluations
- Customer Service Expertise
Certification
- ITIL v2 Certification
- Https://learn.microsoft.com/en-us/users/ratnajitdevnath-2868/
- Https://www.cloudskillsboost.google/public_profiles/38d15577-ab17-4177-84a3-01f7627352d2
- Rackspace Cloud Academy
- TOGAF PAID workshop attended
- Udemy-based paid learning workshops
ratnajitd@yahoo.com, ratnajit.devnath@gmail.com
Personal Information
- Date of Birth: 06/10/79
- Nationality: Indian
Languages
- English
- Hindi
- Bengali
Timeline
Senior Central Support Manager
Punjab National Bank Housing Finance Limited
03.2022 - 09.2022
Lead Engineer
INFOCORE Engineering & IT Services
12.2020 - 02.2021
Senior VMware Engineer
Verint CES India Pvt. Ltd
06.2019 - 06.2020
Infrastructure Specialist
UST Global
09.2018 - 12.2018
Senior Technical Specialist
HCL Technologies Limited
04.2006 - 08.2018
Hardware Consultant
Sitra Infotech Pvt. Ltd
08.2003 - 09.2005
Bachelor of Engineering in Electronics & Instrumentation -
Berhampur University