Ratna Prabha Ayapilla

• Content moderation
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.

Analyzed quality and performance data to support operational decision-making.

• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.

• Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
• Prepared reports, metrics and research to support fraud initiatives and projects.
• Partnered with fraud manager to research and investigate cases.
• Communicated with compliance manager to thwart potential money laundering or terrorist financing.
• Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
• Monitored financial transactions and immediately reported suspicious activity to authorities.

• Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
• Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge related to [Software].
• Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.

• Determined learning needs and styles of each student to create individual lesson plans.
• Compiled bibliographies of specialized materials for outside reading assignments.
• Developed course materials for students to complete in classroom and during free time.
• Designed task-oriented activities and games to facilitate more impactful learning by non-traditional means.
• Tailored classes to students' goals by designing engaging and informative activities specific to needs.
• Selected and obtained course and class materials and supplies such as textbooks.
• Developed personal teaching materials from scratch.