Cooking
Priyanka Mukherjee
Customer Service Associate
Asansol
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Support Associate
Tech Mahindra
Kolkata
10.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
Advisor Voice
Reliance SMSL Limited
Durgapur
11.2022 - 03.2023
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Customer Service Associate - Voice
Teleperformance
Hydrabad
07.2022 - 10.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
B.Com - Accountancy Hons.
Banwarilal Bhalotia College
Asansol, India 04.2018 - 01.2021
Higher Secondary - Commerce
West Bengal Council of High Secondary Education
Asansol, India 03.2016 - 01.2018
Secondary -
West Bengal Board of Secondary Education
Asansol, India 03.2014 - 01.2016
Skills
Microsoft Office Word
Microsoft Office Excel
Microsoft Office Power Point
Tally
Ability to rapidly build relationship and set up trust
Confident
Determined
Ability to cope up with different situations
Activities
- Executive Member of Cultural Committee in university Cultural Functions
- Participated in School's Singing Competition
- Worked With a NGO, to deliver food and essential amenities to old age home
Interests
Singing
Drawing
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Timeline
Customer Support Associate
Tech Mahindra
10.2023 - 01.2024
Advisor Voice
Reliance SMSL Limited
11.2022 - 03.2023
Customer Service Associate - Voice
Teleperformance
07.2022 - 10.2022
B.Com - Accountancy Hons.
Banwarilal Bhalotia College
04.2018 - 01.2021
Higher Secondary - Commerce
West Bengal Council of High Secondary Education
03.2016 - 01.2018
Secondary -
West Bengal Board of Secondary Education
03.2014 - 01.2016
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
James Joel ChowdariJames Joel Chowdari
Sr. Team Leader at Tech MahindraSr. Team Leader at Tech Mahindra