Ravali Nagula
Hyderabad
Summary
Dedicated Sr Process Associate skilled in team training and problem-solving. Supports team dynamics by assisting with escalations and clearing doubts among colleagues. Contributes to various processes to meet business requirements and exceed performance targets.
Overview
7
7
years of professional experience
Work History
Sr Process Associate
RealPage India Pvt Ltd
03.2022 - Current
- Investigated utility bills with exceptions to ensure timely payments.
- Assisted team in meeting invoice processing production and quality standards.
- Helped clear outdated bills by distributing unprocessed sheets.
- Supported efforts to address kickbacks exceeding daily targets.
- Contributed to various processes based on business requirements.
- Demonstrated willingness to learn new skills while taking on additional responsibilities.
- Managed provider calls to resolve service requests effectively.
- Trained in all tasks such as confirmations and missing bills parser alongside core responsibilities.
- Conducted training sessions to bridge knowledge gaps among team members.
- Cleared doubts whenever team members required assistance.
Billing and Enrollment Associate
JoulestoWatts(Optum)
08.2021 - 02.2022
- Work and participate in studies of new and existing enrollment for AEP Medicare plans under center for Medicaid and Medicare.
- Verify if number is eligible for Full of partial benefits and assign them accordingly in special Need plans.
- Supported different regions like Alabama, California, Maryland, Hawaii, etc.
- Gathering and document existing member process and data using Medicare in order to perform gap analysis between member and CMS.
- Send letters to customers with any missing information.
- Collect the required information for various tools and applications.
- Auditing already processed applications for rectifying errors and reducing complaints.
- Maintain Member information.
- Achieving the Productivity and Quality targets set by the company.
Process Associate
BPO Convergence PVT LTD
01.2020 - 06.2021
- Maintain customer relationships by responding to inquiries documenting actions.
- Prepares for customer inquiries by studying the products, services, and customer service Process.
- Respond to the customer inquiries by understanding inquiries, reviewing inquiries and responses.
- Maintaining productivity and Accuracy of the calls on daily basis.
- Maintain team in rush cases and support the team with escalations.
BigLeap Technologies & Solutions Private Limited
08.2019 - 06.2020
Education
MSC - CS
Singareni Women’s PG College
01-2017
Degree - MCCS
Priyadarshini Degree College
01-2015
Intermediate - MPC
Krishanaveni Jr college
01-2012
SSC -
Triveni Talent School
01-2010
Skills
- Invoice processing
- Quality assurance
- Team training
- Problem solving
Languages
English
Telugu
Hindi
Disclaimer
I do hereby declare that the particulars of information and facts stated here are true and complete to the best of my knowledge and belief., Hyderabad, 2026-07-05
Hobbies and Interests
Listening to music
Timeline
Sr Process Associate
RealPage India Pvt Ltd
03.2022 - Current
Billing and Enrollment Associate
JoulestoWatts(Optum)
08.2021 - 02.2022
Process Associate
BPO Convergence PVT LTD
01.2020 - 06.2021
BigLeap Technologies & Solutions Private Limited
08.2019 - 06.2020
MSC - CS
Singareni Women’s PG College
Degree - MCCS
Priyadarshini Degree College
Intermediate - MPC
Krishanaveni Jr college
SSC -
Triveni Talent School