Ravi Dogra
Gurgaon
Summary
Over 14 years' experience in Automobile industry. Specialized in Commercial vehicle, Passenger Cars and Heavy earth moving equipment Fleet management with Workshop / Channel Partner development and Fleet Operations. My core competencies include enhancing Customer Experience Customer Delight/Service Index, Manpower Motivation and Development, CP Productivity and Profitability, Service processes adherence, Inflow Increase and Dealer Satisfaction, Quality Service Assurance, Team Management, Inside sales, Direct sales.
Overview
10
10
years of professional experience
Work History
Cluster Manager - Service
TVS automobiles solutions (myTVS- PV)
Gurgaon
11.2023 - Current
- Managed daily operations for service centers across multiple locations.
- Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
- Evaluated and managed performance of team (40+) including workshop managers, supervisors and technical staff.
- Monitored and reported on key performance indicators (KPIs) to senior management.
- Developed and implemented strategic plans to achieve sales and profitability targets across the cluster.
Manager "Hub & Ground"
Onmove - Zast logisolutions pvt ltd
Gurgaon
10.2022 - 10.2023
- Managed hub team including operations & maintenance for increasing utilisation of fleet, reduce downtime, overall repair TAT & MTTR.
- Driver management/Driver onboarding processes & implementation, driver attrition reduction & driver payout settlements.
- Planning, optimization & execution of end to end maintenance of line haul operations.
- On time placement of 100% planned vehicles at CX warehouses,on time delivery & SLA Adherence.
- Execution of staff welfare & CSR activities at Hub/Zone.
Workshop Manager
RIVIGO Logistics Ltd
Gurgaon
07.2021 - 09.2022
- Managed daily workshop operations to ensure efficient workflow and safety compliance.
- Supervised team of 30+ members and provided training on equipment usage and safety protocols.
- Collaborated with logistics teams to align workshop activities with overall operational goals.
- Negotiated contracts with suppliers to ensure competitive pricing on materials and parts.
Asst Manager(FMS)
TVS Automobile solutions
10.2020 - 06.2021
- Managed 9 PAN india customer workshops(Rivigo logistics)operation centrally including maintenance, spares & accident repair.
- Handled central team for breakdown reduction, TAT reduction & MTTR reduction.
- Monitored accidental repair business revenue & insurance claims.
Workshop In charge
RIVIGO Logistics Ltd
07.2018 - 09.2020
- Managed daily workshop operations to ensure efficient workflow and safety compliance.
- Supervised team of 30+ members and provided training on equipment usage and safety protocols.
- Collaborated with logistics teams to align workshop activities with overall operational goals.
- Negotiated contracts with suppliers to ensure competitive pricing on materials and parts.
Assistant Manager Vehicle Maintenance
JFL (Dominos Pizza)
Kolkata
10.2015 - 07.2017
- Managed maintenance schedule for 1000+ delivery vehicles across the region as regional bike maintenance manager.
- Ensured 100% compliance to breakdown TAT of delivery vehicle repair.
- Reduction in OPEX by 20%
Education
Diploma - Automobile Engineering
Rajiv Gandhi technical university
BHOPALSkills
- Team Management
- Fleet Management
- Vendor Management
- Enhancing Customer Experience
- Asset Management
- Network Development
- Change Management
- Workshop Operations
Personal Information
Total Experience: Over Twelve years' experience in Automobile industry.
Timeline
Cluster Manager - Service
TVS automobiles solutions (myTVS- PV)
11.2023 - Current
Manager "Hub & Ground"
Onmove - Zast logisolutions pvt ltd
10.2022 - 10.2023
Workshop Manager
RIVIGO Logistics Ltd
07.2021 - 09.2022
Asst Manager(FMS)
TVS Automobile solutions
10.2020 - 06.2021
Workshop In charge
RIVIGO Logistics Ltd
07.2018 - 09.2020
Assistant Manager Vehicle Maintenance
JFL (Dominos Pizza)
10.2015 - 07.2017
Diploma - Automobile Engineering
Rajiv Gandhi technical university