Ravi Pant

• Manage Identity Access management of Azure Subscriptions, Azure AD, Azure AD Application Proxy, Azure AD Connect, Azure AD Pass through Authentication.
• Leading all BAU activities including Major incidents handling, Work on RCA, Resource handling
• Having Experience Configuring and managing AzureAD Connect, AzureAD Connect health, Microsoft Azure Active Directory.
• Manage Identity Access management of Azure Subscriptions, Azure AD, Azure AD Application Proxy, Azure AD Connect, Azure AD Pass through Authentication.
• Resolving the Sync issue Microsoft Managed Services Service Provisioning Provider (MMSSPP).
• Developed a migration approach to move workloads from On - Premises AD to Windows Azure or develop new cloud-ready application solutions.
• Expertise in Active Directory Setup and troubleshooting for any deleted objects and AD Recycle Bin.
• Planning, creating, and managing AD group policy Templates and Policies Administration, Operating System security Patches Upgrade Procedure for secure computing and network environment

VMWare

• Currently managing four vCenter, 240+ ESXi hosts with 4000+ VMs to monitor cluster performance, optimize server environment, diagnose and resolve production issues.
• Managed separate VMware clusters like QA, Development and Production.
• Extensively worked on VMware Update Manger/ Command Line for Host upgrades and patches.
• Configuring High Availability HA and Distributed Resource Scheduler DRS Creation of template.
• Provided secondary training to personnel struggling with technological tools and systems.
• Executed troubleshooting and server support in both in-person and remote situations.

• • Managing & maintaining Windows servers – Servers Commissioning, decommissioning, patching.
  • Working on Active Directory for User ID creation, deletion & updating.
  • Preparing, Planning & Performing Monthly Microsoft Patching using Shavlik on all supported servers.
  • Troubleshooting server hardware & operating system related issues on daily basis.
  • Work on multiple issues like folder permissions, print drivers & software deployment etc.
  • I have been part of bulk server build projects during my course of work with Wintel.
  • Perform Windows cluster server build
  • Manage users, groups, permissions and roles.
  • Home Drive creation.
  • Physical & Virtual server build: Installation, Configuration and administration of Windows 2008/2012 and 2016 Server

Client -HCL Technology

• Providing help desk as well as telephonic and through Remote Desktop support to users.
• Managed over 15 customer calls per day.
• Troubleshooting of Hardware related problems - Desktops, laptops, Peripherals, Network equipment, Operating Systems, MS Outlook .
• Manage Active Directory Account Management .
• Managing all Application Software related issues.

Client- CSC

• Ticket & Problem Handling - Involved in Day to Day escalations of Incident Management, Problem Management and Change Management analyzing the faults through Root-Cause Analysis (RCA) and suggesting technical solutions for overcoming the same.
• Patching - Patch more than 1000 servers using SCCM and WSUS
• Installing Operating System Windows 7,Server 2008,Windows 8,8.1 using Smart Tool
• Working Experience on BMC remedy 8.1 and Maintaing SLA periods for Troubleshooting Issues

• Providing 1st and 2nd level support to end users within established service levels.
• Responsible of setting and delivering hardware to end users.
• Assists with installing and de-installing software, PC"s, Cisco IP phones and peripherals as required..
• Take ownership and responsibility for multiple issues at the same time.
• Document, track, interpret, evaluate and resolve inquiries pertaining to the functional operation of all installed hardware and software products.