Ravi Porachenu

• Executed successful implementation of Icertis, Sirion, and Ironclad Contract Life Management products, ensuring compliance with industry standards from kickoff to hyper-care.
• Facilitated workshops to examine As-Is processes and gather requirements for CLM customization.
• Established product demonstrations to assist clients in visualizing and understanding functionalities.
• Provided ongoing support and tailored solutions to adapt CLM functionality to evolving business needs.
• Advised on operational processes, business development strategies, and organizational improvements.
• Analyzed complex data from diverse sources to uncover patterns and trends.
• Collaborated with stakeholders to define comprehensive project scope, objectives, and deliverables.
• Identified customer needs promptly to enhance satisfaction and alignment.

• Spearheaded end-to-end implementation of Icertis CLM solutions for diverse clients, ensuring alignment with business objectives, and regulatory compliance.
• Led system study and coordinated with development team members for system design and integration.
• Developed the To-Be Business Processes workflow in Visio, determined the acceptance criteria for every requirement, as well as custom development, and had it signed off by the customer.
• Led workshops and training sessions for client teams to facilitate a smooth transition to the Icertis CLM platform.
• Designed the solution addressing the client's future state, and implemented it into the product.
• Configured solutions using the Icertis framework to meet customer needs, and demonstrated them to different stakeholders.
• Identified the feature requests and product enhancements based on the fit-gap analysis, and have them prioritized to be addressed on the core platform.
• Stage setting up the CLM product and demonstrating the product for the client to visualize and infer the product.
• Collaborated with the sales team to provide pre-sales support, including product demonstrations, and technical expertise during client presentations.
• Conducted training sessions for client end users and administrators, ensuring a smooth transition to the new contract management system.

• Performed requirements gathering, analysis and documenting tasks required to support Implementation of clients onto the current platform and new software development efforts to meet strategic business initiatives.
• Interviewed client and gathered problem statement and document business requirements that drive the service.
• Managed expectations of deliverables and timing.
• Interacted with clients to assess requirements and perform gap analysis, develop action plans, and project timelines.
• Managed defined implementation tasks with business, technical and support teams to deliver software solutions.
• Supported multiple teams and simultaneously participated in the deployment of operational and technical initiatives, including implementation strategy and user training.
• Provided support to sales, development, quality assurance and client production support teams as needed.
• Analyzed all the technical and functional points based on data collected through client inputs and market research.
• Organized group sessions for design thinking and implemented the outcomes.
• Presented product demos to internal stakeholders after achieving each milestone.
• Backlog management from the pipeline.
• Analyzed and designed the new functionality.
• Helped the development team understand the requirement, including from a technical standpoint.
• Assisted QA team in testing phase and writing test cases.

• Worked directly with clients and product owners for US market.
• Communicated with clients to understand requirements, perform gap analysis, and develop project timelines.
• Analyzed, documented technical and functional points based on client inputs.
• Implemented and designed the client requirements into the application.
• Coordinated and fixed technical and functional production issues.
• Based on the gap analysis of existing policies, notified the client on the gap and upgraded the payroll policies.
• Analyzed the client documents – org. structure, workflows, store information based on location – and translated them into technical documents.
• Understood and documented business requirements after multiple sessions with the client and product owners.
• Prepared implementation plan for product implementation projects and ensured timely execution of the projects.
• Mapped the business requirements into the Sandbox application for client review.
• Conducted demos with different stakeholders on reaching every milestone.
• Acted as single point of contact between client's SPOC and product owner for design and implementation.
• Documented all the functionalities for future product upgrades based on client inputs.

Served as primary liaison between Project Managers and IT groups for tool implementation.

Defined project requirements by establishing milestones and phases.

Communicated system requirements to technical team from functional perspective.

Directed daily implementation activities, ensuring timely status updates to stakeholders.

Coordinated with customization team to deliver requirements on schedule.

Analyzed technical and functional elements based on client inputs and market research.

Designed new functionality, enhancing system performance and usability.

Assisted QA team in writing test cases and executing final testing for sign-off.