Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal details
Declaration
Timeline
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Santosh Gupta

Summary

Proactive and results-driven IT Project Lead with expertise in OnePlan and Ironclad, with over 16 years of experience delivering enterprise IT solutions across BFSI and consulting domains. Proven track record in leading successful system migrations, incident response, and Office 365 deployments across APAC, and EMEA. Strong communicator with expertise in Active Directory, VCS, virtual environments, and stakeholder coordination.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Lead

Wipro Limited
11.2024 - 01.2025
  • Worked on implementations of Virtual OS in NatWest Markets
  • The project was to migrate current IT infrastructure (1200) hosted on legacy Operating System to Windows 11 OS. (VCS Thin Client)

Sr. Consultant technology

Virtusa Consulting Services
04.2021 - 03.2024
  • Used OnePlan for project portfolio planning and resource optimization, aligning delivery with business objectives.
  • Creating a Customization script by the developer based on the business requirement
  • Requirement gathering from business stakeholders, understanding, and feasibility of the requirement.
  • Support end user requests to run reports, saved searches, and custom dashboards
  • Create/maintain/update users, roles, permissions, partners, and associated accounts, ensuring proper access.
  • Work closely with internal auditors and compliance teams to ensure the system meets all regulatory requirements and internal control standards.
  • Tracking project progress, and collaborating on development sprints. Maintain accurate project documentation, ensuring all tickets and tasks are logged, updated, and resolved on time.
  • Oversaw APAC region operations, coordinating with testers during UAT and daily IT escalations.
  • Domain migration (FM to Europa) for APAC region.
  • Resolve technical roadblocks/ escalations as per SLA
  • Coordinate with Networks team, Fujitsu, SAM and Messaging team, User Accounts & application support teams to enable user services such as network ports, domain account & application access.
  • Provided end-user support, documented issues & escalations.
  • Key Project: Infrastructure Upgrade (Windows to Thin Client VCS)
  • Delivered seamless transition by coordinating vendor and in-house teams, and ensuring zero business disruption.

Global Technical Analyst

Kearney Limited
02.2020 - 03.2021
  • Assisted onboarding to Office 365 (Exchange Online, SharePoint Online, MS Teams).
  • Provided 24x7 rotational supports and resolved configuration issues.
  • Created documentation and delivered training for seamless user adoption.
  • Resolved configuration and usage issues in Teams, SharePoint, OneDrive, Yammer, and Exchange Online.

Tech Lead

Net Connect
06.2018 - 04.2019
  • Company Overview: Client – Royal Bank of Scotland
  • Troubleshot desktop and virtual environments, coordinated with backend teams for access and provisioning.
  • XP risk remediation project across 1800+ systems.
  • Diagnosed and resolved VCS and OS-level issues.
  • Client – Royal Bank of Scotland

Sr. Project Engineer

Magna Infotech
11.2015 - 05.2018
  • Company Overview: Client – Royal Bank of Scotland
  • Supported UAT & transition testing and helped testers resolve IT issues.
  • Provided end-user support and maintained documentation.
  • Engaged in deployment of software, performed OS maintenance & configuration and installation of Network Operating Systems.
  • Coordinating, managing and updating the windows application servers through GEOS toolkit.
  • Documentation of each step and action of the call assigned following corporate standards and procedures.
  • Client – Royal Bank of Scotland

Floor Tech Lead / Escalation Engineer

Iyogi Technical Services Pvt. Ltd
10.2009 - 11.2015
  • Led support team for desktop troubleshooting across US, UK, Australia, Canada.
  • Handled escalations and provided remote support using Bomgar.
  • Trained and mentored junior staff; drove subscription renewals.

Technical Support Engineer

IBM
07.2007 - 10.2009
  • Supported HP and Virgin Media clients in the US & UK.
  • Handled senior-level escalations and participated in team training.

Education

Higher Secondary Certificate -

CBSE
01.2002

Senior Secondary Certificate -

CBSE
01.2000

Bachelor of Business Administration -

Skills

  • OnePlan Project & Portfolio Management (PPM)
  • OnePlan Resource Capacity & Demand Planning
  • Work Plan creation
  • Advanced scheduling
  • Baselines in OnePlan
  • Financial tracking
  • Reporting via OnePlan dashboards
  • Integration with Microsoft 365 tools
  • Collaboration and workflow automation using OnePlan and Power Automate
  • Ironclad contract lifecycle management (CLM)
  • Workflow automation and approvals in Ironclad
  • Contract repository management
  • ServiceNow
  • VCS migration (thin client)
  • Office 365
  • Functional and UAT testing coordination
  • SLA management
  • Incident resolution
  • Inventory management
  • Vendor management

Certification

  • OnePlan Project Manager Badge – Microsoft Partner / OnePlan Solutions

Languages

  • English
  • Hindi

Personal details

  • Passport Number: Z4174436
  • Date of Birth: 01/11/84

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Timeline

Project Lead

Wipro Limited
11.2024 - 01.2025

Sr. Consultant technology

Virtusa Consulting Services
04.2021 - 03.2024

Global Technical Analyst

Kearney Limited
02.2020 - 03.2021

Tech Lead

Net Connect
06.2018 - 04.2019

Sr. Project Engineer

Magna Infotech
11.2015 - 05.2018

Floor Tech Lead / Escalation Engineer

Iyogi Technical Services Pvt. Ltd
10.2009 - 11.2015

Technical Support Engineer

IBM
07.2007 - 10.2009

Higher Secondary Certificate -

CBSE

Senior Secondary Certificate -

CBSE

Bachelor of Business Administration -

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Santosh Gupta